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Complaint Details
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Initial Complaint
04/02/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I have repeatedly reported a poor gutter and drainage system issues that is flooding the front part of my home. I pay my HOAs and have sent pictures and videos of the issue. I get little or no responses on how or when this will be fixed. With the amount of water flooding my front area of my house, major foundation issues will occur. The *** and President ******************************* has been rude abs unresponsive. I pay $300 a month of HOAs and this issue has exceeded 6 months with no resolution. Many residents have had major issues with this HOA! I would not recommend ShaBen and Associates for any community. My next step is hiring an attorney!Business response
04/04/2023
*******: I have not spoken to you, therefore you must have spoken to another individual. It is my understanding you spoke to ****, the President of the **** Late last fall the gutters were cleaned over your front door cover. In addition, it was determined *************** or changes to the gutters are the responsibility of the homeowner not the Association. To help alleviate the water off the gutter, the Association placed river rock below the outflow of the gutter below it to disperse the water. Due to the extremely heavy brains and the amounts the area has encountered, we will instruct the landscape firm to place additional river rock.Customer response
04/04/2023
Complaint: 19887280
I am rejecting this response because we have had numerous email communications where you stated you were going to reroute the gutter system and clean the gutters. I placed the ***** myself, gathered them from around the neighborhood to try and stop the damage to my front yard and stop the flooding on the sidewalks. I have multiple emails to support this issue where you have promised to come back and clean the gutters and also reroute the gutters. At this point I will be getting an expert to come out to determine the problem, the needed repairs and will send you the cost estimate with your legal responsibilities under the *** covenant.
Sincerely,
*****************************Business response
04/04/2023
*******: I personally have no seen these emails stating we will reroute the gutters, Please send them to my office so I may review them, to ********************************************* Thanks ****
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Contact Information
PO Box 3189
Suwanee, GA 30024-0989
Business hours
Today,8:30 AM - 12:00 PM, 1:00 PM - 4:30 PM
MMonday | 8:30 AM - 12:00 PM, 1:00 PM - 4:30 PM |
---|---|
TTuesday | 8:30 AM - 12:00 PM, 1:00 PM - 4:30 PM |
WWednesday | 8:30 AM - 12:00 PM, 1:00 PM - 4:30 PM |
ThThursday | 8:30 AM - 12:00 PM, 1:00 PM - 4:30 PM |
FFriday | 8:30 AM - 12:00 PM, 1:00 PM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.