Business ProfileforHisense USA Corp.

I purchased an Hisense electric glass top range and a Hisense refrigerator on March 15, 2024 from Lowes. On June 13, 2024, while I was cooking, the glass top exploded in my face. It was not anything that I physically did to this range to cause it explode in my face. I called Lowes because I purchased a protection plan so I can get this range serviced and someone can see why it exploded in the first place. Lowes they informed me that I am still under the manufactures warranty and I need to call them. I called Hisense on Friday morning and first I was told that they were sending someone out on Monday 6/17/24. Then ****** (a supervisor) from Hisense called me on Saturday 6/15/24 to inform me that they would not be covering it because it is cosmetic damage. As I have explained to their staff, supervisors, and managers this is not a cosmetic issue this is a defective and dangerous unit. I am not understanding how this defective unit exploding in my face is a problem I am supposed to be fixing. I pointed out that you can look at the glass on the pictures to see that it blew upwards and not downwards and you can also see that the red light indicating that the stove top is hot is also on. Now due to my experience being a store manager at a ***** store and also have a degree in Criminal Justice and assisting with processing scenes that have to do glass being broken I have had to determine how glass breaks on many items. Hisense will not come fix/replace this unit. I did not ask for a refund all I want is for my stove to either be fixed or replaced. I have two small children it has now been almost a week that I have not been able to cook anything using this stove. ****** told me that ultimately they wont repair the range because it is broken and it doesn't matter how it was broken. This doesn't make any sense to me at all. I didn't break it it exploded in my face and I have been cleaning glass shards from every where around the stove.