ComplaintsforACDZ Heavy Truck and Trailer Repair
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Complaint Details
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Initial Complaint
10/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On or about 2/28/2021 I reached out to Mr ******* about repairing my Semi. Mr ******* claimed to have fixed the problem, the truck ran 3 months and the driver begin to have the same issues. I reached out to *******, towed the truck 240 miles only to have it sit at his shop for 8 weeks. Towed it to another shop they were able to get it going, only for it to breakdown again 280 miles down the road. ******* has promised to fix the truck here we are at week 16 and my truck is still inoperable, I have requested a refund and when I do he claims he's headed to the truck and never gets there. This is totally unacceptable I have months of insurance premiums, lost revenue, and driver retention due to his negligence.Business response
12/16/2021
THAT IS NOT TRUE I WOULD LIKE TO TALK TO SOMEONE . THE TRUCK HAD A DIFFRENT PROBLEM AFTER WE RESPONDED AND WAS WAITNG ON PARTS THAT WAS ON BACK ORDER. WHEN TRUCK WAS LOOK AT FOR THE THIRD TIME WE FOUND OUT THE **** WAS RUN HOT BY THE DRIVER & **** HAS A CRACK HEADCustomer response
12/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.