Business ProfileforColony Bank

I am a disabled veteran who is on a fixed income. My wife and I recently had an issue with the banking app that crashed while we were depositing a check. My wife went into the bank location to request that the overdraft charges be reversed. The bank manager noticed her and rolled her eyes and said "no" prior to even speaking with my wife about the issue. I called and asked the manager to please return my phone call by the end of the day if possible regarding this situation, but the manager called two days later. While speaking with her, I told her that I am a disabled veteran on a fixed income, and requested that the fees be returned to our account. She told me "don't play the disability card with me," which I found wholely disheartening and objectionable. A simple yes or no on returning the fees would have sufficed. I am requesting that the overdraft fees be returned to our account, and to have my concerns addressed about the exorbitant fees, as well as to have an apology from someone on their leadership team. My other concern is that many other people who are in my situation are being treated with disrespected and taken advantage of with unreasonable behavior and fees. Thank you for your attention in this matter, ****** ********