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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company is a scam - they would not give me a address or contact information - I called the number back and it doesn't ring. They said they were attempt to collect a debt but didn't have information, on me I have sent a certified letter to the address on this page and it has been returnedInitial Complaint
04/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business uses intimidation and harassment in it's attempts at debt collection. This business regularly contacts extended family and children in attempts to harass and scare. These tactics cannot be legal and should be explored to determine how BBB can best respond to these illegal activities.Business response
08/18/2022
Business Response /* (1000, 5, 2022/04/21) */ Our company policy is to provide the best customer service possible. Per ***** laws we are allowed to contact a relative if we are unsuccessful in reaching the original debtor, unfortunately that may make some people uncomfortable and for that we apologize. We have since closed out Mr. ******* account with our company and will cease and desist in all communications immediately Consumer Response /* (3000, 7, 2022/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am glad they are willing to cease and desist communicating with me, however I would encourage the BBB to do some homework as there are numerous complaints online with regards to this company's business practices. I have saved their message and it contains language about "pending litigation" and uses many other scare tactics to try and coerce people to call them back. Please refer to these compaliants online at ********************************************** There you will find other people repeating what I am saying. Now here is the crazy thing. They call your extended family with this same scary message about pending litigation! So your family members end up calling you and saying "Are you being sued? What is this message all about?" and these tactics cannot be legitimate to use! Additionally, when I informed the business that my debts were unsecured and past the 4 year mark making them uncollectible in *********a, the person on the phone started cussing at me and using every foul language curse word in the book! This 100% cannot be legal and should be addressed!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.