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ComplaintsforDefender Trailer Sales LLC
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Complaint Details
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Initial Complaint
10/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a very specific trailer from Defender Trailers, paid for it, received it, and over and over again was told that he (Todd) was going to make it right. Part of it would be warranty issue, and part of it was not getting what I ordered. He claimed that there was a check in the mail for the difference between certain things I ordered and what I actually got that I just decided to be accepting over. That check never came. I just tried to message them and it said “couldn’t send.” This means that I’m blocked. I don’t know exactly what I need to do here, but I have a ******* Trailer, purchased through Defender Trailers, that I purchased back in December that is not as I ordered it and I can't get a resolution no matter how hard I try. I have screenshots of our entire correspondence throughout the process to support what was promised versus what has been delivered.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.