ComplaintsforThomson Transmission and Auto
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Complaint Details
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Initial Complaint
05/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my truck back to the business for the third time for the transmission they installed. Note the the first two transmissions both failed, I took the vehicle in on April ***** they said they looked at it, but never called me to undate means today is May *** and the truck has not been looked at since and the owner got very nasty with my wife when she went to acquire about the truck.Business response
07/27/2022
Business Response /* (1000, 5, 2022/05/04) */ the person who was checking on the truck came in and had words with the service adviser at the front counter. He asked me to talk to her because she was causing a seen in the office. i came to the front to speak to her she didn't like the idea of speaking to me at all. She started to tell me how long the truck was here i asked her the name or who she was she got even more out of control.So i asked her to leave after she left i found out what truck she was checking on to find out she is not the owner of the truck. it belongs to a pluming company and i have been in contact with the owner of the company as far as the transmission that we installed, it is well outside the 12 month 12000 mile warranty as far as the length of time the truck was here before we looked at it they did not have an appointment and we have about 2 week back log i also spoke with the owner of the company that the truck belongs to he gave me the go ahead to repair whats wrong with the truck and no problem with the time line
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.