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ComplaintsforWester Veterinary Clinic
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Wester Veterinary clinic recommended a dog to my husband who was looking for a new dog. The clinic staff gave him the name and number of a person who was looking to find a new home for their dog. The clinic had been the sole provider of care for this dog. Shortly after receiving the dog, the dog started to have problems with his eyes and went blind. We were told he had "ulcers" in his eyes. A few weeks later the dog was having seizures and ultimately became paralyzed. When my husband took the dog in the dog died and it was only then the vet informed him the dog had cancer and they knew about this all along. We have spent over $1000 on vet bills for this dog, never knowing what was truly going on. This is cruel to my husband and inhumane. I am appalled that a vet would allow this to happen. All they had to do is tell him upfront that the dog had health issues.Business response
01/04/2022
Business Response /* (1000, 11, 2021/10/20) */ We DO not feel that this is a legitimate complaint. Mr. **** came into the office asked about the animals that we had and was told that we didnt have any at the clinic that we only have clients that had some they were looking to rehome. Mr. **** stated that he knew one of the clients that we had on the list for a small dog and he called her and went from there. Mr. **** was given the records for the dog that he received and all history was provided. We did not adopt this animal to him from the clinic.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.