ComplaintsforMountain Sweet Honey Company
Beekeeping Supplies
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They sent a bad queen with a package of bees and refused to replace her or credit my account for the loss. They told me that I would have to pay a $45 shipping charge for a queen that only costs $40 on their website. They also overcharged for priority shipping on the original packages but do not ship priority. I have since read dozens of similar complaints online. I would like the cost of a queen, including shipping to be refunded to me. This does not even take into account the loss that I am incurring due to missed honey flow from this hive not having a good queen upon arrival.They also refuse to cancel a previous order that has not yet shipped. I have no confidence whatsoever that the next packages will be in any better condition. I would also like my money refunded for this.Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I pre-purchased bees from Mountain Sweet Honey on 7/1/22. I paid $125 for the bees and $21.10 for shipping - a total of $146.10. It is now March 27, 2023 and my Bee's were scheduled to arrive before I leave town and they have not. I reached out to Mountain Sweet Honey with a polite and concise request to push back the shipping if it is not arriving when asked as we must leave town and, as the shipment would not arrive when promised, we need it either moved back or a refund provided. The company's terms and services state clearly that they will move a shipment date if they choose to. They chose not to. I requested a refund. They refused. I am now out of $146.10 and I do not have the product I purchased over 8 months ago. I informed the company that I would be taking all measures to report their behavior and to obtain a refund. So this should not catch them by surprise.Initial Complaint
05/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 05/01/2022 I made a purchase of 1 package of live bees in the amount of $164.10. The item was shipped on 05/09/2022 and I was sent an email from the seller stating that the package was damaged in transit. The email stated that the package was in the main distribution center in ****** and that I had to personally pick them up or I would lose the package and would also lose the ability to file a claim. It was a 3 hour round trip ordeal that ended up being fruitless because the package was not there, there were about 10 other customers packages that were also damaged but I was informed my package ended up being one of the few that were not salvageable. I called the company and they tried suspiciously hard to convince me it was there, I was able to go on the property and check all the damaged packages myself, and even with the information, it was still hard to get them to admit that it was unsalvageable and therefor not there. I asked them if they would be sending me another package and they stated that was their last shipment for the year so they had no more and therefore I was expecting a refund. With all the trouble they put me through I remained courteous and I believe they are trying to take advantage of this and expecting me to forget about the situation. The only solution they are offering is for me to file an insurance claim with the **** to try to recover my funds. The problem with this is I can not file a claim with the **** if I did not do business with them. When you/I purchase an item online and pay for shipping you are paying the seller for the cost of the shipping and not buying the shipping directly from the shipper, the seller then takes that money and they purchase the shipping from the shipper, and in this case, they are the **** customer and they would have to file a claim, that would be the case even if I received the item damaged item because I did not purchase the shipping and the shipping cost includes the insurance and I cant claim somethinInitial Complaint
05/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 4/27/22 I ordered 2 packages of bees from MS via their website. A few days later I started seeing bad reviews as others were getting dead bees from MS and no resolution. On 5/6 (before bees shipped) I tried to contact MS and asked that they cancel my order to save us both the trouble. They did not respond until 5/9 informing me that they had already shipped and if they showed up dead I had to get my $ back from the post office. They charged me (and dozens of other customers over the past 2 years at least) for priority shipping but the label on the packages I got was regular ground. The bees did not arrive until Noon 5/12. 1 pack was miraculously alive while the other was 80% dead including the queen. MS will only say that its the **** responsibility. 3 different **** employees have explained to me that MS did not provide the proper shipping and **** delivered per what MS paid. Doing a little research they have done this to dozens of people without refund over the last several years. They are knowingly responsible for the death of millions of bees just this year alone.Initial Complaint
05/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered live bees shipped may2 uses checked tracking says in route by may 13 the bees won't live that long no response from company reviews are not promisingInitial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid $400.89 for a bee hive and bees. The bees arrived 3/30/2022 and the queen was alive. We checked on the hive every couple of days and it was doing fine. On Saturday April 9, 2022 we checked and the Queen was dead. The company was closed so we waited until Monday April 11, 2022 to call . We spoke to 2 people and they both would not send a new queen. It had only been 9 days since we received the Queen she was not strong enough to bite her way out of the box she came in. She must have been sickly or too young? They mislead customers on their website about their rating. I want a new Queen *** but *** at this point to ensure the hive will continue and the bees not fly away I need some type of compensation. I am not sure if my colony of bees will stay until a new queen arrives. So I am looking for maybe a new queen or a whole colony. Had the company send a new Queen right away the problem would have been solvedInitial Complaint
02/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 2 orders of bees for the amount of $ ****** to include shipping.Order #***** Item#***** Bee arrived dead at post office. Post office rejected items and sent back to Mountain Sweet Honey.I contacted them months ago and they said they were waiting for refund from postal service than they could refund me. I was contacted by them for refund they took my credit card info but I didnt receive refund so I reached out to them and the owner called me back and said because I gave a bad review on their site I was not getting my refund. I informed him everything I said was true and factual than he hung up on me.What I am seeking is a refund in the amount of $****** They were reimbursed by postal service for these items.I believe Mountain Sweet Honey is acting very inappropriate,unprofessional, and possibly illegal. Thank you for your help in this matter.************************* **********Initial Complaint
11/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have ordered two packages of Italians Bees(Order #BK51335 January 18, 2021 - Total: $316.36).The bees were delivered totally dead and I refused to take the packages. The packages was delivered back to the sender. I believe the mistake of the sender is the bees were not sent by Priority Mail (according to the order) and was delivered for 7 days.I'm still waiting to get the goods or refunding the order. I'm waiting for 10 months. I communicated with supplier by phone and email. First they promised me to resolve the situation. But last months even not answer my mails. Now I can see they are gathering orders to the next season. It seems to me like a fraud.
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Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.