ComplaintsforCampers Inn

• Initial Complaint

  05/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Since I purchased my 2022 **************** from Campers Inn of ******, **, I have told the ****************** about an E3 Code that was being thrown on the refrigerator when running on battery. Because of all the other issues with my RV that they had to fix, this issue was always put on the back burner. Finally, this last fall, they figured out what the problem was and said they would submit it through my original warranty, as this was a manufacturing oversite, and would contact me when they heard back. That was back in Oct 2023. I never heard from them so I tried contacting them in December, and February, leaving them several voice mails. I never got a call back. On Feb 7th, I actually talked to someone in the service department and they assured me a manager or my previous service technician would call me. I never got a call. I even sent a message through Messenger that I needed to talk to someone from service as I now had an issue with how they installed my brake system. I was getting water in where the installed the wires and didn't properly seal it. Because I couldn't get them to answer my phone calls, return my message or even contact me after I sent a message on Messenger, I had no other choice but to have my issues fixed elsewhere. Which ended up costing me $851.86. I would like Campers Inn of ****** to pay me for these charges as I shouldn't have had to pay this if I would have been able to take my RV and Jeep back to them.

• Initial Complaint

  02/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a brand new 2022 ********* pop up camper from Campers Inn located in ******, **. On 10/30/2021. We paid approximately $22,400. Prior to our purchase the Dealership conducted a ************************************************************************* the floor, and a defective awning on 10/26/2021. Prior to our purchase, this information was never disclosed to us, nor was it disclosed to us at the time of the final inspection which the company charged us money for. We learned after 90 days of owning the vehicle that the parts they ordered (and we knew nothing about) had arrived. I had to drive the ** back up to the service department and allow them to hold the vehicle for a week to fix the issues. The awning was replaced but had the same defect as before. The floor was not able to be fixed because the water tank had to be removed and there was a joist missing so there was no supporting brackets that could be Attached. This was referred to as a design flaw in the technicians notes. We asked for a full credit towards something else and we were offered only trade in value which would put us at a loss on a vehicle we never would have purchased if they would have disclosed the accurate state of the vehicle at the time of purchase. We left before any numbers were discussed because this was unacceptable to us. We went back to the site twice asking for documentation that this information was disclosed to us and they were not able to produce it. When asked if they were willing to offer anything for our inconvenience, and the miss on their side, we were only offered an apology. This is unacceptable, poor customer service, and a deceptive business practice which should not be tolerated.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Oct 8, 2021, we purchased a new 2021 Embrace El252. After using this camper one time ,we reached out via e-mail on Oct 25th with a list of items that needed to be fixed ( a/c not cooling properly, bolts fell out the slider, seals coming loose around the windows and etc). The service **** called and said everything was fixed. Once we returned home and checked the a/c, there was still no airflow into the bedroom. On the invoice dated Nov 3, 2021, it states, "nothing seems to be blocked and good air flow." We called again and for the second time returned this camper. This time the tech tells us he blocked off some vents in back to push the air to the bedroom, which is unacceptable. On the Nov 19, 2021 invoice it states, " Resealed separator between intake and return air. Partially blocked two vents for better air flow to bedroom section."We have complained several times about this problem and we are just getting the run around now. We did not buy a 40k camper to sweat in it during the month of Oct. I have told them I just want it to be fixed or be made whole again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩