Business ProfileforTwo Men and a Truck Tucker

We engaged 2 Men & A Truck Tucker to help move on 3/15/24 to a storage unit. We paid a deposit ($597.00) on 3/12/2024, and scheduled to have 2 movers arrive at 1pm to transfer furniture and boxes - we did not request any assistance packing, and everything was already boxed. We had an estimate of 3hr maximum to finish the job, as my wife had already transferred 50% of our items to the storage unit.They arrived almost 2hr late. They were not working together/taking items individually, even big items. The first piece of furniture damaged occurred when one mover tried to flip a large, 150+lb dining table over without assistance, and ended up catching his hand, dropping it, and breaking off the legs (picture attached). He then proceeded to spend 2+hr trying to fix the table with screws and wood glue, while the other mover placed almost all items in the truck on his own. Once the movers had all items in the truck and arrived at the storage unit (~7pm), then began to move items quickly and carelessly, damaging our grill and family heirloom bed, among many other smaller possessions that we did not claim. They also declined to use a mattress bag on our new mattress because it was 'too difficult to move'. The dining table was a total loss and they did not store it/hauled it off.We spent several weeks attempting to contact the business (email thread attached), only to find almost a month later that our contact had been fired. We were then told that, despite the gross negligence of the movers, because we had chosen the lesser insurance, they were not going to compensate us for over $6000 in damaged furniture (links to similar items in email thread). They paid out $363.00 on 5/14/2024 based on their $0.60/lb minimum insurance, which they actively tried to talk us out of upon reservation. The business took no responsibility for their gross negligence and insinuated that we were at fault for not choosing better insurance, despite being pressured to choose no insurance at all.