ComplaintsforJAY'S USED CARS LLC
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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a car from Jays Used Cars on June 7, 2024. The car was sworn to be in perfect/almost new condition. Two weeks after I purchased the car the check engine light came on. I took it to their mechanic to get serviced, they said it just needed coolant so they put some in and that was supposed to be it. A couple days later the same light was back on and the car began to overheat so I took it back to the mechanic. The reservoir was leaking coolant and it needed to be replaced so they replaced it. The car ran hot 2 days after that and the coolant was bubbling out of the reservoir so I took it right back to the mechanic. He insisted on keeping it overnight to see what was the root cause of the issue. He said the problem was the thermostat and claimed he fixed it. The car ran hot the next day and the coolant was boiling out of the reservoir again so I took it up to the mechanic. At this point the oil light just had came on as well. Every time I drive I have to pull over every 45 minutes to allow the car to cool off because it overheated. The salesperson told me personally that she would have her mechanic look at it and promised that he would have it fixed. They gave me a car to use while that car was getting fixed that had a transmission light on. The lady claimed she drove my car for hours and it was perfectly fine and didnt run hot once. I picked my car up and when I did she told me to get an oil change when I could.The next day I drove my car it overheated again. I called the lady she blamed it on a oil change so I tried to go get one. I had to stop to let the car cool down but when I tried to crank it it wouldnt start. I called **** and they towed it and said they diagnosed that the engine blew because I didnt get an oil change. They refused to show me any documentation or anything. They told me if I didnt pay for a engine it would be a repo and they werent going to get me a loaner car. They got over on me, the car was always a melon and they knew it.Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car from ***'s used car LLC at ************************************* in march and soon as I left the lot it ran hot I have been asking for my money back the car as numerous issues and they refused to obey the lemon law or do anything about this in the first 30 days and my car is still not working.Business response
06/05/2024
We here at Jay's Used Cars LLC take our customer service very serious. It is clearly a plot for ***************** to not give you the whole story about **** used cars helping her getting any type of repair that we assisted her with. *************** forgot to inform you that we had her car serviced when she purchased it in March 8,2024. She took her vehicle 2 weeks ago to a mechanic shop and had some work performed on it and *************** was not happy with the prices that THEY CHARGED HER SO JAYS USED CARS NOT ONLY PAID THE BALANCE BUY ASSITED HER WITH THE MECHANIC SHOP ON COMPLETING THE WORK THAT WAS PERFORMED THE CORRECT WAY. *************** purchased a used car and we have not heard anything from her until march. We did not and still will help *************** in any way that we can. But Calling cursing and ********* will not get to the bottom of anything. We have respected **************** from day 1 all we ask is respect the Dealership as well. If she would go and take her vehicle to a certified mechanic shop we will surely try to direct her in the rite direction on any repairs that need to be done.Thanks!!!Initial Complaint
03/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brought a car two weeks ago from today 3/2024 , drove the car four days the check engine light came on. Took the car to the part store Catilyic converter , exhaust manifold. Took the car to **** auto sales he swear he would fix it while I was signing my paper work . Came back within 30 mins and told me its fix , I knew it was a lie because Id just got the check engine light checked and it was an issue that takes at least 2/3 hours to fix . I trusted them and took his word . Few days later my check engine light is flashing , my car complete slowed down on a major highway always costing harm to my self and others! I reach out to **** auto today at 10:00am Im still waiting on the boss to call me back . Its @2:11 pm no one has called me back yet! They are selling lemons that will only last until you sign for this carInitial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In February of 2023, I purchased a vehicle from ************** in ******, *******. About thirty days later I started having problems with the vehicle and it was brought to my knowledge the vehicle was sold to me but had been damaged by water. The dealer failed to disclose this to me at the time of sale nor did he disclose any other history.I have invested over $12,000.00 to dealer and additional fees for repairs. I am seeking repairs and reimbursement in this regard. I do have proof of this but I am a truck driver and Dont currently have it in my possession.Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Upon purchasing the car I asked for a car facts and never received it. The company sold me a car that had issues. They told me and the finances company that they will fix the car. The check engine light was on in the car and when i took it back to get fit they only fixed the *** I told them of the issue still being on and they reported to me that it was only a sensor issue. The car had 3 lug nuts on the tire and the tire end up coming off while driving causing $3,000 in damages. **** used auto claimed to fix the alignment but its still swaying to the side which is almost causing wrecks. The car is very dangerous. Now the car slows down when taking off. Sometimes it shuts off in the middle of the road. It also shakes very bad from the engine when I hit brakes. I only had the car almost 5 months and 1 month in this time it was in the shop. I really need help bc I really need a car in order to get to work as well as doctors appointments.Business response
02/16/2023
Just wanted to say forgive me for the delay on this response. When you returned the vehicle for the mirror and the ** we fixed both of those repairs for you. At that time you never report anything about lug nuts or anything else for that matter. The confusion I am having right now is you posted both a photo of a car on the ground this is not the car we sold you. The photo is a gray car and we sold you a white car. Then we have what appears to be a total loss for what vehicle I am unsure. The things you stated needed repaired we repaired.Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently bought a car 30 days ago, and the car is in a parking lot not able to start, the car has had several problems within a 30 day period, I put **** dollars down on the 2013 ******* and they refuse to fix anything , I was told I would have to fix all the repairs but was told I had a 30 day warranty Well Ive only had the car for 30 days and Ive been complaining to them every since I got it, I just want my **** dollars back and they can have the car back.Business response
02/16/2023
The issues you had with the vehicle was resolved. Hope all is well.Initial Complaint
01/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2012 ****** Maxima from ***** used Cars on 09/22/2021 it was financed with Us Auto Credit. The car had a 30 day warranty on the engine and transmission. Within the 30 day period the car's engine light came on the car begun running hot due to a blown head gasket. Clouds of white smoke comes out the the exhaust pipe which is an indicator of a blown head gasket. Mrs. **** who works for ***** Used Auto told me in person that the vehicle is under warranty and for me to take it to a mechanic that I choose have the car looked at if its the engine they will replace it. The only thing ***** used car fixed was replaced the radiator hose the car is non functional and they refuse to honor the warranty and fix the car. I have no transportation to work nor a way to get my son to school. The owner tried to fight at his place of business along with threating me bodily harm just because I came up there to see how are we going to handle this situation. I'm in contact with getting help from a lawyer for auto fraud. Also attahced with the docments is the work I had done on the car to prove that the engine is bad sense I bought the car. All the repairs that were made are things that could cause a car to overheat. I have a video with a mechanic stating the car has a bad engine after he made repairs on the car.Business response
02/16/2023
I would like to take this time to apologies to you for the lack of communication that you had with the dealership. I would also like to apologies for the delay in addressing this complaint. I do hope that things worked out in your favor. Due to the time gap in this complaint I can not fully address your issues I do however hope everything worked out for you. It is not in the practice of Jay's Used Cars LLC to not do what we can to right the wrong that *** or *** not have been done. We have been in business over 20 years and this is not normal practice. Again I apologize.Initial Complaint
11/14/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I bought a used vehicle from Jays Used Cars and the car is a lemon. I have vehicle service records that shows I have had mechanical issues with the vehicle since first purchasing it. The vehicle had transmission and other issues. Furthermore, pricing was not consistent with what was presented on paperwork and website.Business response
02/16/2023
I apologize for any issues that you may have had with your vehicle. But to the best of my knowledge I was never given a opportunity to address the issues you were having. I do hope everything worked out in your favor. But I could not help you if I did not know.
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Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.