ComplaintsforALM Chevrolet South

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dropped vehicle off on July 31. Was told they would have the diagnostic completed in 1-3 days. My car has been here 15 days. They are saying it could be another week or longer before they complete the diagnostic. When I asked to speak to a manager they said none is available because they were fired when alm bought the dealership in the beginning of August.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from this dealership on June 6, 2024 (total balance price $33,590.51). I had a trade in, with a trade in allowance of $30,000 and owed $36,024.58. Between the date of purchase and the dealership sending payoff on July 3, 2024, I had to make an $800.00 payment so that I would not be in default. The amount of pay off the dealership sent to the lean holder was $35,285.73, under what the contract stated was the pay off. (documents attached to this complaint). As of July 22, ******************************************************************************************************************************************************** compliance with the law. I have attempted several calls, with no reply, to request information regarding Title transfer and request a refund/overpayment to the dealership in the amount of $738.85.Thank you for you time, *********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had issues with my 2021 Chevrolet Silverado, and I call in to speak with the service/ parts department and I keep getting the run around about how soon my car will be fixed. I've had these issue since 2021 and recently got the car back with the same transmission issues. I then put the car back in service because there were no changes in the performance while driving. While the car was in service, I was given a loaner vehicle while car was being serviced. The warranty company has been out to check vehicle and has approve all necessary repairs. Transmission was said to be ordered but still as of today it has not shown up. I call almost every day or every other day to check and keep getting the run around about when the parts will be available. The most inconvenient part of it all is that they have pulled the loaner vehicle a couple of weeks ago and I have been trying to maintain a rental for almost a month now. It's very frustrating because now it's hard to get anyone to give me real answers. To think I invested into a car that I can't drive that I still have to pay a car note and car insurance and now pay for a rental to be able to make a living. On the day that the loaner car was to be returned they came and got it from me before I could get all my belongings out, without a call letting me know they were coming to get it. Ultimately leaving me stranded and having to return the key to them because they did not call to get it from me. I am very disappointed and not happy about the service that I have received so far and I'm spending money on something that I can't enjoy and don't even know when these charades will end.

  Business response

  07/23/2024

  Unfortunately, ****************** we currently do not have an ETA on your backordered transmission with *************** We have escalated this case numerous times with *************** but with the same results. We placed ****************** in a loaner vehicle, but the loaner he was using was terminated from the loaner program after several months and needed to be replaced. The guest refused to return the loaner vehicle, so we had to send someone with the OnStar location to retrieve it. When we did, we found the vehicle was damaged and in a less than desirable state and violated the rental agreement of no smoking and notification of damage. Due to this, ******************** is no longer eligible for a loaner vehicle, while we wait on his backordered parts. We apologize for the inconvenience and will work to expedite his repairs. If he would like we will have his vehicle towed to another location of his choice free of charge to await repairs.

  Customer response

  07/26/2024

   
  Complaint: 22003783
  
  I am rejecting this response because: the services manager lied to me about the loaner program being over. which I came to the dealership to give back the loaner and find out why they wanted the vehicle back when my truck was not fix. I never smoked or damage the vehicle and they have  proof of that. They have been lying to me since my truck has been down about they don't do loaners. I have been complaining about my transmission since 2021 when I was under my powertrain warranty and they always tell me nothing was wrong when clearly there was and I have record of the times I have brought it to the dealership about that reason. It was no reason to  turn on the OnStar location when they had my current address and I just left the dealership the day before telling that I need to find and rental car since this was a late notice that they needed there truck back because the program end with there dealership.  Again my truck was and still in there shop about a problem that I have been complaining about since 2021. They never specified the damages that I suppose to have cause while in my possession. which is no the truth. I would like to have reimbursement for all the dates that I have had to rent and vehicle and money put towards my truck payment or be put in a new truck. My truck is still under ******* miles and should not have these problems since I bought the truck brand new in 2020. I also, need to be put back in a loaner vehicle because this situation has put me in a hardship. this dealership as lied and have put me in this position to have to report the negligence of there managers and staff. Also when I ask about why he lied about the loaner program being over he said that he find drugs in the truck and those are very strong allegations against and customer.

  
  
  Sincerely,
  
  *****************************

  Business response

  07/26/2024

  Unfortunately Chevrolet **************** is not currently able to produce for us an estimated time of arrival for the transmission noted in this complaint.  For further consideration of alternate transportation please contact ************** customer care at ************** directly.

   

  Thank you

  Customer response

  07/26/2024

   
  Complaint: 22003783
  
  I am rejecting this response because: I have reach out to GM already. But I want to know about getting me another car for the inconvenience they have put me through.  Don't have money to keep renting cars. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into Nalley Chevrolet last week to purchase a vehicle. I spoke with *************************. I told him that I was looking for a ***** Trax, 2024, and would like to be on the first time buyers program which generally comes with the perk of no money down. As you can see, I was straight up about what I wanted and expected from the get-go. However, the next day, an employee, female, called me and told me that I had been approved for a loan. However, her main concern was trying to see how much I was going to put down. I explained to her that I was dealing with *************************, and that I had requested the first buyers program.I called ************************* the next day and told him about my experience with the young lady. He told me that she should not have called me because I was his client. But the whole thing seemed like a set up to me. It seemed as though they got her to call because they thought that I wouldnt say no to a woman asking me to put something down.He then told me that he was working on some things for me, and that he would call me back, but never did. However, he called my sister and asked her to be a cosigner. Learning of this, I called him back and asked him why I needed a cosigner, seeing that his fellow employee already told me that I was approved for the loan. He said that his boss said I needed a cosigner.I told him that no one whos credit score is up to par, who has been on his job long enough, and makes enough money needs a cosigner.I asked him to give me a good reason as to why they would hit my credit, if they werent going to assist me. He again said that he would call me back, but never did. Maybe their egos are too fragile to handle someone who stands his ground. I would like to speak with someone in corporate to see if they can explain to me why Im not in a vehicle when everything checked out. Because this inquiry brought down my credit score. And, Seeing that I was told that I got approved, I should be in a vehicle now.

  Business response

  06/03/2024

  I will be reaching out to ******* and found out what transpired. Our dealership goes through indirect lending, so in the case of needing a co-signer, there could be credit decisions made by our banks due to length of credit history, being self-employed, and a variety of other reasons. I can be reached at ************         ***************************************.  ***************************** General Manager

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1/30/2024 was transaction date I took my car to the shop and none of the recommended repairs were made. I was charged a ****** diagnostic fee for each recommended repair yet no work was actually done on my vehicle. In order to get y vehicle back I was forced to pay ******. Yet no services were performed. a diagnostic fee should be charged one time.

  Business response

  02/01/2024

  As of 2-1, we are trying to contact ****************** to refund his money back to rectify his issue. He did not purchase his vehicle at this dealership.  As of 11:50 am, we have not heard back from him. Any questions, please contact:

  *****************************

  Nalley Chevrolet

  General Manager

  ************ 

  moconnor@nalleycars,com

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2012 Chevrolet Avalanche in to Nalley Chevrolet in Union City for service, and my truck hasnt been riding properly since. Ive taken it back up there and Im not getting anything but excuses. They said they checked out the alignment and the breaks. I took it in for an alignment and I told them that it wasnt stopping properly when slowing down on the highway. I normally dont drive it that far, so the only time I felt that something was wrong was when I had to get on the highway. I honestly dont feel comfortable driving the truck right now, and I have no confidence in their ability to fix the vehicle. I am a veteran, and I put my trust in them to do the right thing. I feel like ** being swindled because Im a woman with limited knowledge of car mechanics, but what I do know is how my vehicle is supposed to be performing. I was a little more upset, when I received an email to purchase my vehicle after the repair was completed (It me me feel some type of way, which is not a good way). I want my vehicle repaired properly and completely, because I didnt pay them half of the money they asked for. This not the first time I have brought my vehicle in for service and something was wrong with it. We take our vehicle and pay the high cost that they charge, and I expect to get great service, not excuses or feel like Im being brushed off.

  Business response

  08/11/2023

  ********************** has been contacted and her vehicle has been picked up from her home and we are trying to duplicate the problem she is experiencing.  A technician has driven with ********************** and they could not duplicate the issue, but we will complete further diagnostic at no charge to ********************** and make sure we exhaust all avenues to assist our guest.

   

  Customer response

  08/11/2023

   
  Complaint: 20446628
  
  I am rejecting this response because:
  The service did in fact drive the vehicle with me in the passenger, and stated that he felt the ride was off, and said that there must be something wrong with the tires.  I told that nothing was wrong with the tires when I brought it to get the tuneup and the brakes checked out.  That squeaking sound that it is making when I press on the brakes wasnt there when I dropped it off for service.  So, I reject that he stated he didnt feel the vibration is not true.  I am going to allow them to fix whatever needs to be done, in order to make my vehicle have the smooth and quiet ride it had previously to my service visit.
  Sincerely,
  
  *****************************

  Business response

  08/15/2023

  Sorry for the inconvenience and we have agreed to repair and replace the diagnosed problems identified free of charge. We will work with you and continue to assist you in any way possible.

  Thank you,

  *******************

  General Manager

  Customer response

  08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This was my second car purchased from Nalley and I regret it! I will never shop here again and will warn everyone I know about this place!! The last car I purchased was a complete lemon I had to return it the next day only for Nalley to take in in for service and so far it needs a transmission and I'm sure it needs alot of front end work. They don't want to fix it , they're trying to wait after 30 days to file a claim under the warranty that I purchased so they're telling me that it'll take a minimum 45 days or longer. I put down $6000 deposit so I'm out of money and it took 4 days to get a loaner only for the Sales manager to call me today a day after I get the loaner to ask if I wanted to purchase it if not I need to return it so that it can be sold and they'll give me a check. I keep asking for a full service report to provide the financing company so that I can get out of the contract and I keep getting the runaround saying it's still in diagnostics. I hate I've got to get my attorney involved because it's personal now. Do not waste your money or time at Nalley Chevrolet in ********** **.

  Business response

  03/21/2023

  To Whom It May ************************************ purchased a 2016 Cadillac with ******* miles. We have completely unwound the purchase and refunded the $6,000 down payment. I have personally spoken to ********************* today 3/21/23 and she is satisfied that the Nalley Chevrolet refunded the purchase. Nalley Chevrolet sold the vehicle AS-IS by law. Even though it was sold AS-IS Nalley Chevrolet / Asbury Automotive strives to change the auto industry by being the most guest-centric automotive dealer in the country. Being guest-centric is why we un-would the deal and refunded the guest to ensure a great reputation in our community. If you have any further questions please feel free to contact me directly at **************.

  Sincerely,

  *****************

  General Manager

  Nalley Chevrolet

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 2022 I bought a red CX5 that had a taillight that was waiting for a replacement and scratches that needed to be painted. I was told both the taillight and paint were on back order so it could takes weeks to months but they would call me. It is Dec 2022 and I never received a call. I asked and they said after 60 days they arent required to do anything. That was not what I agreed to and I was guaranteed once both the paint and part were in the damages from the previous owner would be fixed.

  Business response

  01/04/2023

  I spoke to ********* and she is getting me a picture so we can remedy the repair.

• Initial Complaint

  11/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed a 2k deposit on a suv via a rep named ***********************. Per the attachment he reassured me that my deposit would be refunded if deal didn't proceed for any reason. I also discussed on a recorded line with my credit card co Ollo prior to making the transaction. They informed me not to worry just keep the text message from *****. Per the 2nd attachment *********************** informed me his mgr *** told him that my dep will not be refunded. Im requesting an immediate return of my deposit. I have contacted local law enforcement, and will contact FTC and CFPB on Monday. It's important for this to be posted so the community is aware of their Business practices.

  Business response

  11/23/2022

  Thank you for bringing this to our attention.  This is currently being processed. 

• Initial Complaint

  11/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We had our warrantied vehicle in their shop for over 2 months. Throughout those two months we tried many, many times to contact them to get an update on when the repair would be complete. We did not receive a single call back for almost the full 2 months. When we picked it up the front view camera was foggy, but we just thought it was dirty from sitting outdoors for so long. When we got home, went to wipe off the camera and realized that they had cracked our front grille and the camera is out of focus and appears waterlogged. They also left 2 engine mount bolts almost completely out with the bolts almost off. The service manager has refused all of our calls (6). Complaint filed with GM as well.

  Business response

  11/11/2022

  Your comments regarding the service you received at Nalley Chevrolet are very important to us. We want to provide an exceptional guest experience with every visit, so your experience is very disappointing to us.
  
  First, let us express our deepest apologies as you deserve only the best service. Second, we are looking into the matter to see how we dropped the ball and will take appropriate action.  Finally, we will be reaching out you to do what we can to make this right.  We want hope to earn back your trust and deliver the service you deserve.

  Customer response

  11/12/2022

  Thank you for the update.  Unfortunately I have not heard a word from the dealership, and I have doubt it will ever happen.  I will update if it does.  Meanwhile my complaint stands, thank you.

  Business response

  01/04/2023

  I called ***********************, but his voicemail is full. I could not leave a message. Please have him reach out to ******************* at Nalley Chevrolet to discuss his customer issue. Our phone number is ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩