Business ProfileforH&H Drain Cleaning & Residential and Commercial Maintenance

Date of the transaction: The transaction occurred on Friday, 29 Sep 2023 The amount of money you paid the business: $442.00 What the business committed to provide you: To diagnose and fix the issue for $195 - $200 What is the nature of the dispute is: I had a non-urgent plumbing issue. I asked **** how much to diagnose and fix the issue and he informed me $195 -$200. He found it to be a septic issue so I figured he was done. I asked if he knew any septic companies and he said yes but he wanted to try something. He dug up my yard and found the issue to be a clogged septic filter. **** used my water hose (contaminating it with septic filth) for most of the job including cleaning the septic filter. He had not yet washed his hands and the whole thought of the septic tank water and him touching my hose, cleaning the filter around my yard, and sitting on my porch all dirty grossed me out. He sent me an email receipt before I gave him my card number without verifying the price ( I just wanted to be done with this experience). I provided him with soap to wash his hands and he used my hose again to wash his hands while at the same time wiping the hose to try to clean it. When I checked my account on Sunday he charged me $442 for that hour, so I’m guessing there was also a card processing fee, he didn’t inform me of either. He didn't use any special equipment or parts. Perhaps I should have charged him for using my water hose and hand soap. l feel **** took advantage by charging 121% over. Whether or not the business has tried to resolve the problem: I tried to resolve this amicably when I asked him to call me on Saturday 30 Sep 2023. I asked for him to adjust the bill to what was quoted over the phone ($195-$200), but he informed me he could probably give $30 to $40 back. I asked him to provide me a detailed pricing breakout to justify charging so much for so little, especially since he used my equipment (water hose) for the majority of work and it wasn't quality work.