ComplaintsforEagle Vision RV, LLC

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased Service Plan for my 2012 used motorhome March 23, 2020 for $5,755.00 cash for 60 months. Sold my motorhome in late April 2024, requesting a refund. Called numerous times and left messages, did not get any call backs. Sent about 4 emails, received only one reply on May 24, 2024 stating that they will send my refund ASAP. I have an invoice for this transaction, if needed I will send.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Last 6 of VIN - ****** I was hounded from *********************(great guy until you need a refund) (almost daily calls) by EagleVisionRV (Warranty Direct) for weeks to sign up and finally did in January of 2024. In February due to a large vehicle repair cost, filled out the appropriate paper work for the 100% refund as specified clearly on the contract if requested within 60 days. Eagle Vision was very helpful in the beginning but then cut communication. I contacted Portfolio who insures the warranty and they said they had released the $2500 March 6th 2024 and was told it would be 4-6 weeks *** for the refund. I let it go awaiting the refund, expecting the company to be legit and customer service oriented. We are now in the 12th week and after constant emails and phone calls no-one will call me, respond or refund me. I now email every day asking for help. ********* asked me to ask for ************************* for help, so I did and I assume he responded behind a company email and said he thought a refund was made on credit card but was nor true and let him know. That was 2 weeks ago and nothing. If I am not refunded within the next 2 weeks I am going to the State Attorney General for Consumer protection and warnings for other potential buyers. Legal action may have to be next if needed. I am a retired corporate professional that took service personally. People should not have to deal with this in this country. Thank you for your help!*****

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an extended ** warranty in 2023 from Eagle Vision RV and we had to sell the ** in January of this year. I spoke to ***** in January and started the cancellation process on 1/17/24. He told me I would have my refund in 6-8 weeks and that time was up yesterday, they do not answer their phone or return messages or emails so I have no way of knowing the status of my refund. I simply want the refund money I am due as I have provided everything needed from my side and would expect Eagle Vision RV to honor the agreement.

  Business response

  04/16/2024

  Please ask to for the address to be verified. 
  

  Customer response

  04/19/2024

  I hope this is the correct way to respond as I understood it Eagle Vision RV was asking me to confirm my address so it is below:

  *****************

  ***************************

  *****************

  If any further question's please call *************

  Customer response

  07/30/2024

  I did finally receive a refund from Eagle Vision months later so for that I guess this complaint can be closed. I would however warn people against doing business with Eagle Vision as they are not an honest company and will lie to you in their sales pitch and not follow through on anything they commit to in that process.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I previously purchased an extended warranty for an Rv. I cancelled the warranty with an effective date of December 22, 2023. I made numerous attempts to speak to someone about our refund. The last time I spoke with someone they indicated they would be calling back in 20 minutes. They did not. And now I have left multiple phone messages and the business will not return my calls.

  Business response

  03/07/2024

  Sorry to hear you are having issues with a refund. We will check on this for you ASAP. In the meantime can you please reply with the correct mailing address for the check to be sent?

  Customer response

  03/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21393432

  I am rejecting this response because: ************ has my current address as it's listed on the cancelation form they sign. This seems like a delay tactic with no effort to resolve the matter. My address is ****************  ***** Mn. 55920

  Regards,

  *********************

  Customer response

  03/26/2024

  Eagle Vision RV sold me an extended warranty which I had for about a year. I sold the ** in December 2023, and subsequently filled out a cancelation form. That form was signed by Eagle Vision and returned to me. Eagle Vision has not returned my refund and will not return my calls. This is same tactics I now see they used with others based on the reviews. I expect to receive my refund and refuse to let this company scam me. This company owes me over $1200. I see they pretty much recycle their excuses attempting to get people to give up. I'm not that guys. No one should trust this company.

  Business response

  04/22/2024

  The check has been sent 
  
  

  Customer response

  05/01/2024

  Hello,

  We have not received a check, so we do not agree that the matter has been settled. 

  Business response

  05/16/2024

  Please verify the address so we can reissue the check. 
  
  

  Customer response

  05/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *********************

   

• Initial Complaint

  02/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In June of 2023 we purchased an extended warranty on a camper. However we decided to sell it in October. We filled out the paperwork to get back the funds we had given to Eagle Vision. Well it is now February 27th and they will not call me back or send us our money. Please help us.

  Business response

  02/27/2024

  I’m sorry to hear you are having an issue with your refund. We will get this fixed asap. What address would you like the check sent too? 

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Contacted Gy with Eaglevision to request a refund of our warranty that was purchased on March of 2023. He was very helpful at first and then stopped answering the phone and when he does he claims its an accounting issue !! We cancelled on October 30 2023 and its been over 8 weeks and we were told it would only take 4 to 6 weeks to receive our refund. We paid $ ***** and are supposed to get back $5,400 . We have contacted ****************** and they sent their part of the refund to Eaglevision weeks ago !! It should not take months to get a refund when they took the money for the warranty in minutes !! Eaglevision is the worst company we have dealt with and we will never use them or recommend them to anyone and will being posting on social media warning other people to do the same . Be warned they will not call you back or respond !!

  Business response

  01/04/2024

  Unfortunately, we do not have verification of the funds and are waiting for that before we can release the refund. 
  

  Customer response

  01/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21029714

  I am rejecting this response because: you have received all funds from the insurance company , who has now sent their part, and I am still waiting from Eagle vision for their part of $ 649

  Regards,

  *********************

  Business response

  01/23/2024

  We will look into the details on this and reach out.l with our findings. 

  Customer response

  01/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21029714

  I am rejecting this response because: This has been ongoing for 3 months now with still no refund !! We have already received our refund from the other company that Eaglevision works through but yet Eaglevision cant seem to get their act together even though the money we paid has been sent to them from the other company months ago !! It should not take months for a simple check to be written and sent to us !! Eaglevision still owe us over $600 dollars !! They are just holding onto the money for no reason and we are thinking about contacting the **************** attorneys generals office to see if we can file criminal charges against the owner and company for refusing to give our money back !!

  Regards,

  *********************

  Customer response

  02/13/2024

  I changed my phone number to ************

  thanks *********************

  Customer response

  02/23/2024

  Just so yall know every phone number I have for eagle vision has been disconnected including the phone number you have on file . Also I still havent received a refund !!

  Business response

  03/15/2024

  The check has been sent 
  
  

  Customer response

  03/20/2024

  I have responded if you look at the history and I do not want this claim closed, as I still have not received a reply or a refund from Eaglevision !! 

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had similar refund issues as stated on here. When I originally started this warranty I would have given 5 Stars. I sold my motorhome and started the cancelation process October 2nd. The first cancelation contract that was given to me was for the wrong warranty company. I had to track this problem down. Finally got the correct paperwork and did the docusign. It took calls from me to get them to sign it. Waited a while and tried to check the progress. Emails and calls took forever to get answered. I had to do all the leg work to make sure everything is good to go. On October 23th I was promised a text or call back to let me know everything was. I did receive a call from the brokered company that everything is canceled but nothing from Eagle Vision. Really disappointed. Will change my review if refund comes soon. Was promised 4 to 6 weeks.

  Business response

  01/02/2024

  We are currently waiting for a response from the policy administrator. 
  

  Customer response

  01/02/2024

  Company said refund would be 4 to 6 weeks. Still waiting and they will not answer the phone calls. The couple times I did contact them I was promised return calls and they never happened.
  

  
  

  Customer response

  02/23/2024

  Company has taken over 5 months to issue a refund. I was told 4 to 6 weeks. The company that is the insurer has told me they reached out in January and received no contact from them. This is looking like a scam company.
  

  
  

  Business response

  02/24/2024

  Hello ****, I was checking into your refund and the notes say you were rolling it into another policy. If this isnt the case I will be happy to get this taken care of for you. 

  Customer response

  02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

   

  All I want is my refund. 

  Regards,

  ***********************

   

  Customer response

  02/27/2024

  The problem I have with this business is that they will not answer my calls or emails.   I can not change my rating until I get my refund.

  Business response

  02/27/2024

  Ok, since it has been determined that you do not plan on rolling this over into another policy e will be issuing you a check. Please reply here with the best address to send it too. 

  Customer response

  02/28/2024

  Responding to business 

  Mailing Address

  ***********************************************************************

   

  after April 1st

  PO Box 427

  ***************** ** 53940

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***********************

   

  Customer response

  03/01/2024

  This is a response to the business that replied they would issue a refund check. I have emailed them 10 times and called and left voice-mail over *********************************************** I contacted the ******* Attorney General today. All i want is my refund and to have direct communication with them as the original refund amount offered was not correct.

  Desired Resolution:
  Contact by the business

  Business response

  03/01/2024

  As stated before we will issue a check to the listed address. All communication needs to go through the BBB or the ** since that is where the complaint was filed. Once again we apologize for the miscommunication, all of our notes stated you were getting another RV and wanted to roll over the policy. 

  Customer response

  03/01/2024

  The reason I need to hear from the business is that the original amount offered was not correct and was put in dispute with Headstart.  I need to know when this check will ne mailed as my address is changing soon.  What is the refund amount offered.  It is supposed to be close to $5000 as I was told by one of your representatives.    I only contacted BBB and the ** because I can not get ahold of you by phone or email.  The resolution guy I was working with now has a non operative phone. 

  Customer response

  03/06/2024

  I an still waiting for confirmation that my refund amount is correct and that a check is on the way. Since I filed this cancelation in October I used my current address for a mailing address. That address will be changing soon. This company will not respond other than on here and I have no idea if they see my response. As for rolling over to a new policy I did contact them about a policy but the main reason I did that was to actually talk to someone at the company. They seemed pretty willing to work with me if they were keeping the money. From the start I told the guy I needed the $5000 for a down-payment and that I would then get a price for a policy. Please help me get this nightmare over.
  

  
  

  
  Desired Resolution:
  Refund

  Business response

  03/07/2024

  We will have accounting reissue the check to the new address. 
  

  Customer response

  03/07/2024

  The business refuses to confirm the correct amount of refund and when the check will be sent.  The original amount was wrong and the company filed an appeal.  The person that was dealing with this can not be contacted.  All I am asking for is when this check fir nearly $5000 will be sent.  That amount was an estimate from them not a number I am making up.

  Customer response

  03/13/2024

  I am still waiting for this company to respond with the terms of the refund.  How do I change the status to not complete? 

  Customer response

  03/21/2024

  *********** still has not reached out to me.   I know I clicked close the complaint but it is not closed until I get my check.  *********** needs to contact me as to status of refund.

  Customer response

  03/25/2024

  I had closed a complaint because the company said it would be issuing a check in February. There was also a problem with the refund amount and have not heard from the company. I feel like I have been a victim of fraud.
  

  
  

• Initial Complaint

  11/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an extended warranty policy from Eagle Vision RV for my travel trailer in 2021. The policy number is RV19 ***********. In August of 2023 I traded the travel trailer and filed for cancellation and refund of the policy. Cancellation number ******** on Sept. 5 2023. They say it will ***********-8 weeks to receive my refund. The insurance company says they have refunded Eagle Vision and they need to refund the balance to me. After many emails, phone calls, messages left, calling the insurance company, Eagle Vision will not respond.

  Business response

  11/27/2023

  I'm sorry to hear you are having issues getting your refund. We are switching our system over to one that allows direct deposits to streamline the process. We will look into this immediately and reach out to you directly. 

  Business response

  11/28/2023

  I'm sorry to hear you are having issues getting your refund. We are switching our system over to one that allows direct deposits to streamline the process. We will look into this immediately and reach out to you directly. 
  

  
  

  Customer response

  11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20906897

  I am rejecting this response because: I have no confidence that Eagle Vision will actually contact me.  If they do, and process my refund immediately, that would be great.

  Regards,

  *********************

  Business response

  11/29/2023

  We understand your frustration and are working to solve your issue. 
  

  
  

  Business response

  11/29/2023

  We understand your frustration and are working to solve your issue. 

  Customer response

  12/05/2023

  This is still not resolved.  Eagle Vision did finally answer my phone call, but just said they verified my address, which they already had, and that they were turning it over to their accounting department, which they told me before.  

  Customer response

  12/12/2023

  Eagle Vision has never contacted me.  I called them on 12-14-23 and they did finally answer my call.  They told me they have sent my refund.  As of today I still have not received the refund.

  Customer response

  12/18/2023

  Still no refund from Eagle Vision RV.  I have called them and they tell me they have sent it twice but I have never received it.  I dont believe they ever sent it either time.

  Customer response

  12/22/2023

  This complaint still has not been resolved.  Eagle Vision RV still has not sent my refund.

  Customer response

  01/02/2024

  From the CONSUMER:
  Sent 12/5/2023 5:04:45 PM
  

  This is still not resolved.  Eagle Vision did finally answer my phone call, but just said they verified my address, which they already had, and that they were turning it over to their accounting department, which they told me before.  
  

  From the CONSUMER:
  Sent 12/12/2023 2:11:48 PM
  

  Eagle Vision has never contacted me.  I called them on 12-14-23 and they did finally answer my call.  They told me they have sent my refund.  As of today I still have not received the refund.
  

  From the CONSUMER:
  Sent 12/18/2023 9:55:17 PM

   Still no refund from Eagle Vision RV.  I have called them and they tell me they have sent it twice but I have never received it.  I dont believe they ever sent it either time.

  From the CONSUMER:
  Sent 12/22/2023 11:41:35 AM
  This complaint still has not been resolved.  Eagle Vision RV still has not sent my refund.

  Problem:
  I previously had claim ******** on this issue with it still not resolved. I still have not received my refund from my canceled extended warranty on my RV that I no longer own.

  Desired Resolution: Refund

   

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased a 5 yr extended warranty for our Travel Trailer 2/17/2023 yet sold the travel trailer end of June 2023. Our contract was # PRVA00414046. Purchase price was $1787.00 yet policy amount was $1088.00. We did not have to call upon them over those few months for any warranty work. Eagle vision was contacted 7/1 /23 re cancellation and paperwork was completed 7/5/23. We have still not received our refund despite many phone calls, and emails over the past 4 months. The last phone conversation on 10/16/23 with ********************* promised us, we will receive our refund check within **** business days and it has now been 13 days. We will never deal with this company again and would never recommend them to anyone!!

  Business response

  11/03/2023

  The check should be there on the 9th. Sorry about your wait. 

  Business response

  11/09/2023

  The check should be there on the 9th. Sorry about your wait. 
  

  
  

  Customer response

  11/13/2023

  check received today. 

  Customer response

  11/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *****************************

   

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Initiated a refund for policy #PRVA00363017 ON July 17,2023 . Was told it would be 6-8 wks for refund. Waited till end of September and have been lied to when i did get ahold of someone always saying someone would call me back and never do. Spoke with Destiny first then her supervisor, ********************* on 10-13-23 . He told me **** more days. Well here it is October 31st and nothing. Tried to call several times 10-27-23 and cant reach anyone. The refund is supposed to be $1396.01. I would just like my refund. Thanks

  Business response

  11/29/2023

  The refund has been sent and received by the customer. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩