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ComplaintsforCooper's Towing & Trailer Sales
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8-14-2023, as I was picking my children up backing out my driveway Coopers Towing company blocks my driveway as I'm backing out, one of the men jumps out and walks to me and says we were sent to take your truck, I said ok I have a little girl to pick up from school if it's ok you can follow me there and you can get it. He says no ma'am get out and tells the driver of the tow truck to lift my truck up, he jumps thru my window, busting my driver side mirror trying to snatch my keys and he bends my key in the ignition as he's doing that my daughter's start screaming and I'm watching them tumble on the floor on the passenger side, the driver has lifted my truck from the back. The guy jumps down from my window and calls me b****. My girls are crying and screaming from being scared, I called the police, when the police arrived they demanded I give my truck up not even caring about what these people dud far as our safety. I tried to file a complaint thru title max but they said there was nothing they could do about it. All three companies according to the law know they are wrong.Business response
09/07/2023
In response to the Complaint Filed by **** ******** *****. We at Cooper's Towing had the proper repossession paperwork from the Lien Holder to Repossess the vehicle. When we found the vehicle, we backed up to it and started our repossession process. When the vehicle was lifted, the customer (***.*****) slammed the door and proceeded to drive off of our Repo Truck, injuring one of our Repo Agents in the process. We (Coopers Towing) called and notified Vidalia Police Department to the scene as well as ***. *****. When officers arrived on scene, we explained the situation and showed our Paperwork to the responding officers. ***. ***** was asked to comply and surrender the vehicle that Cooper's Towing had proper paperwork and possession of the vehicle. At the time ***. ***** decided to drive it off of our truck. We helped *** ***** gather her personals and belongings that she needed out of the vehicle with the police present. Vidalia Police told us we were good to leave the scene and we left with possession of ***. ***** vehicle.
***. ***** was well aware of her vehicle being up for Repossession. We tried our best to remain professional during the process. *** ***** actions not only risked lives of our Repo Agents but she also risked the liver of her children present as well. We backed off and let Police arrive on scene and proceeded then.
Thank You
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.