ComplaintsforPhoenix Home Builders
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Complaint Details
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Initial Complaint
02/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This business is withholding money that their initial contract claims they will refund if the either party ends the agreement. They are the party ending the agreement without any rationale and now they want us to sign a mutual release contract to get our funds where we are barred from speaking of experience and will have to cover their legal fees should we pursue legal action. We feel the mutual agreement is their effort to cover themselves on the backend as they failed to be thorough within the initial contract. They refuse to speak or meet with us on this matter. This a home we were working on building with them since August of 2021 and sold our previous home to do so. They notified us on 1/13/2022 that they would be increasing the cost of the home t by $102,000K. They never sat down w/us to even offer us to continue with the price hike. They will not even give us the courtesy of telling us the "specific" contract clause they are invoking to dismiss us.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
9700 Broad Leaf Court
Villa Rica, GA 30180
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.