ComplaintsforWarner Robins Building Supply Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In April 2023, Warner Robins Supply delivered the wrong materials to my home and charged me $2411.00 for materials. It took me 4 weeks of calling and going to company to finally get Wes(manager) to have them pick them up. Wes gave me my refund paperwork, but the accounting department will not release the money. At first, they said it was their bank holding up the money since it was a large amount. Next they said, it was processed to my bank. They told me they couldn't do anything about it. Chris T****** is the main manager and refused to help me. I got my bank involved ********* called the accounting department and *******(CFO) letting them know that it was never even applied to my account that their accounting department was in error. ******* told my banker that he wasn't giving me the money. This has been going on since May ***. i have filed a complaint with the state of Georgia Attorney General last week. My builder ***** ****** told me yesterday that WRS has done the same thing to him. I have tried calling and going to their company, but they are now ignoring me. Please let me know what you can do to help me get my money back from them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,7:30 AM - 5:30 PM
MMonday | 7:30 AM - 5:30 PM |
---|---|
TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 5:30 PM |
ThThursday | 7:30 AM - 5:30 PM |
FFriday | 7:30 AM - 5:30 PM |
SaSaturday | 7:30 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.