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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They have continued to take out charges for a service that I continue to bold told is not alloted to my account. I have spoke to a number of representatives in reference to the matter and told there was nothing they could do.I have also spoke to the bank manager in person and basically laughed at in my face,but adviced of the same thing.
Business response
07/02/2024
We have contacted the member and addressed their concerns. The member was satisfied with the resolution.Initial Complaint
08/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Yes I bank with the company and I was using the overdraft to pay for my monthly payments before I got paid then I would pay the bank back then the bank stopped letting me when I reached out to them because I am unable to get to the branch was told that I was not eligible for neither account for overdraft that I would have to wait 90 day before I could get this so I began to ask questions they did send me a form electronically to sign saying about the 90 days and debit card usage overdraft fee no matter how much the draft was for so I sign I don’t even think it was the next 2 days but they unblocked my debit card small amounts from ***** *** and other places where I forgot to take the payment method off was being charged like .99 robins let it go through then charged me a 25$ fee for that then $2.99 a fee of 25$ it went on and on until the limit of $300 was reached for both checking account I reached out because I had went to the atm to withdraw money for my water bill because I got money from my stock sent to Robins I got a alert email went on there to check that’s when I seen the second account was like that also the money I had sent only covered the overdraft fees robins let go through without a 90 day review I do not have any money every time I reached out to online customer service they giving me the run around I refuse to pay all those fees because even though I didn’t take the cards off the payment methods Robins should not have let those payments go through because I signed the form for a 90 day review it is not right now say of the 90 days was up and those purchases were made I have no problem with paying them I have all conversations with the online banking services and a copy of the form that I signed how I work is impossible for me to get to the branch this is messing with my mental health if I need to take this to court then I guess this is what it will be but this is down right wrong and then keeps sending me letters on thisCustomer response
08/10/2023
Yes how is this illegible when the bank has charge me so much overdraft fees on my accounts when I was told that I was not eligible for over draft feesBusiness response
08/18/2023
We have made an effort to contact the member via phone to discuss complaint.Initial Complaint
12/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My ******* car was repossessed from my property. My things were in the car and I called about my things. They told me that only she could get my things. If ahe hasn't picked up the car in 10 days, how was she going to pick up my things. There was a registered handgun in the vehicle that belongs to me. My ***** birthday items. They removed this vehicle from my driveway that my ***** has never lived. She doesn't even receive mail here. I want my things. I called them twice and she had a non shalulent attitude. My handgun better get back in possession.Business response
12/28/2022
We have contacted Ms. ******* and provided her the information needed to address her concerns.Initial Complaint
09/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting act ROBINS FEDERAL CREDIT Account #: 100000XXXXXXX, has violated my rights. 15 U.S.C 1681 Section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A. Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructionsBusiness response
10/10/2022
Business Response /* (1000, 5, 2022/09/26) */ We made multiple attempts to contact Ms. ****** and have been unable to reach her.Initial Complaint
07/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I just checked my credit report today and noticed this false collection on there from Robins Federal with the account***************. I dont bank with Robins so clearly this false account is not mine. My information was impacted because other items appeared so obviously this involves the same situation. Robins is furnishing a false and misleading account with different dates reporting, different balances, and a complete different history. This company needs to stop reporting this on my credit report because it violates several of my rights and damaging my character.Business response
08/19/2022
Business Response /* (1000, 5, 2022/07/22) */ Thank you for bringing this matter to our attention. As a credit union, Robins Financial's paramount concern is always the service to our membership. Due to privacy regulations, we are unable to provide any explanation of the events or supporting documents that are relevant to our Member's complaint. We are able to report that a member of our team has spoken directly to our member regarding this situation and has addressed with them the issues alleged in the complaint.Initial Complaint
01/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
******** On ***********, 2021, I attempted to deposit cash into Robins Financial Credit Union atm at ***************. Macon, GA, 31201, using my ***** card. At the time, I did not know that atm service was out of network for my ***** card. The Robins atm took my cash but did not deposit to my ***** card or return it to me. The amount I attempted to deposit is $193. The atm printed out a receipt, with **************, date: ******** & time: ********, stating, "We encountered a problem returning your cash. Please contact your financial institution." I followed the instructions to no avail, and I will be filing a complaint against ***** as well, which lead me to visit the bank, Robins, multiple times. Upon speaking with at least four different member services representatives at Robins in person and over the phone I have only gotten a response of, "There's nothing we can do. You have to call ***** and they have to handle it on their end." I even called ***** while sitting in Robins with a Senior Member Representative and apparently the branch manager is out on maternity leave. When calling ***** and speaking with their member service representatives they direct me back to Robins and say, "There's nothing we can do as the deposit never completed therefore never alerting them or my account so it has to be handled by Robins." I am getting a complete run around on both ends from a simple mistake. This incident and not being able to get my finds returned in a timely manner have caused a complete set back. It has now been over a month. I have now moved forward with filing a police report for this atm/location for fraud because I have received no resolution. I would like a refund IN FULL.Business response
08/19/2022
Business Response /* (1000, 5, 2022/01/27) */ We have contacted Ms. ******* and addressed her concerns. She was satisfied with the resolution.Initial Complaint
12/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
**** *** of **** my 3rd stimulus check was deposited in somebody else account. I've called Robins Financial Credit Union several times about the deposit but they said they sent it back to the *** but I called the *** they said they haven't received it. The *** did a trace on the stimulus check and I took the trace paper to the bank and they can't give me any information on the account.Business response
05/03/2022
Business Response /* (1000, 5, 2021/12/10) */ We had previously contacted this member to address their concerns and provided the information for the ** ********** of ********. Consumer Response /* (2000, 7, 2021/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Get a QuoteCustomer Complaints Summary
16 total complaints in the last 3 years.
7 complaints closed in the last 12 months.