Business ProfileforInfront Industries

I had an terrible experience with these people . i agreed to let them do my roof. it has been 2 months no roof. they said problem getting supplies, i dont think that was true. i talked to other roofers and they said they had no problem getting supplies. the ceo went on for ever that she knee that was an shortgage because she had been doing this for 40 years and she knew. i made mistake of paying the, 50 percent of the cost of the roof. it was in contract . that was my mistake . i call many times to their office and got many excuses. the weather , cant get supplies. i cancelled their services. dont reconmend using them . the last email to them was i wanted to know when the supplies were ordered. i got no responsed from ceo salesman and shingles orderer. im out 130o dollares that is a shame i am an senior citzen and i believe these people try to advanges of seniors. no stars

As the CEO of InFront Roofing, I am so disappointed in the false accusation that InFront would in anyway treat a senior citizen with anything less than the respect and care they deserve. In truth, InFront Roofing's track record of going above and beyond for our senior citizen, veteran and special needs customers is well documented...as we take pride in earning our customer's satisfaction! Sadly, there are numerous false statements within **. *******'s complaint, and so I am compelled to specifically correct these falsehoods:

1. Despite our strict policy of requiring a 50% deposit, InFront Roofing actually went above and beyond for **. ******* BECAUSE HE WAS A SENIOR CITIZEN; and agreed to accept a deposit of only 28% of the total contracted price as an exception. So the statement that **. *******'s deposit was 50% is factually false.

2. As we do with all our customers, but especially with our elderly customers who we know might be on a fixed income; InFront Roofing offered **. ******* assistance with applying for financing, he was offered an opportunity for a promotional reward and assistance with documentation needed should he elect to file an insurance claim. *InFront takes pride in understanding the important role we play in assisting homeowners with an unfamiliar process, and the nervousness homeowners may feel at the idea of a large construction project on their home. Despite **. *******'s project being scheduled to be built as soon as hurricane Ian had passed; this was not satisfactory and he demanded a refund of his deposit. InFront has no need or desire to be in possession of deposit funds for project that has been abruptly cancelled; **. *******'s refund check was issued and mailed in less than 24 hrs. from the time he demanded a refund.

3. InFront Roofing delivers quality products, superb workmanship and attentive customer service. Every single communication, both to and from, every one of our customers is meticulously documented so as to ensure we meet our responsiveness objectives. >Unfortunately, we could not meet **. *******'s demands to have his project unfairly moved to the front of our production line, ahead of 2 other customers...and proceed with the project despite the impending arrival of hurricane Ian.

4. While InFront Roofing strives to assist as many homeowners as possible with their roofing, siding and or gutters needs; we do understand that we are not the right fit for every potential customer. For example, InFront cannot work with any homeowner who might be knowingly attempting to misrepresent the home improvement price quote to their insurer, as a way to personally profit from their insurance claim. Nor can we proceed with any project if we inadvertently discover that the homeowner is likely to be unable or unwilling to pay their outstanding balance after the project has been completed.

5. Unfortunately the statement by **. ******* that he submitted his deposit to InFront over 2 months ago is categorically false. However, it is true that like nearly all roofing and home improvement companies; InFront's contracts do include a penalty should a customer abruptly cancel their contract. Such cancellation penalties are not unique to InFront; as all businesses must account for the very real administrative and production planning costs incurred with with every project - and already invested even if a customer cancels abruptly. InFront's cancellation policy and penalty details are clearly written, transparent and easy to find within the contract; which **. ******* reviewed and signed. *Furthermore, I personally reminded **. Slappaey of that cancellation penalty prior to his actual refund demand.

In conclusion, while InFront regrets not being able to met **. *******'s demands; I believe that it is self-evident that we care about our customers by way of our refusal to unfairly schedule **. *******'s project ahead of 2 other customers; and or to disregard impending weather events as significant as a hurricane. I wish **. ******* the best in his future endeavors. and although we mailed his refund immediately...I will personally follow up on his receipt of that refund.

Respectfully,
Laura Delmege
CEO, InFront Roofing, LLC