ComplaintsforCarolina Skiff, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Manufacturing defect. The stringers to the deck have failed. The deck lifts up aprox. 6” and has caused cracks in the deck. The company will not have anything to do with the repairs and will not give me a reason why.Business response
04/27/2022
Good afternoon -
At the time this BBB letter was received Carolina Skiff had no knowledge of this customer's concern with the boat - we are glad to help with any warranty concerns and the way that process is started is by the dealer sending in a warranty claim to Carolina Skiff and at the time of this letter Carolina Skiff had not been notified by warranty claim of this concern - after we received the letter we did reach out to the dealer to request the warranty claim to start the warranty process - at this time we are still waiting on the dealer to submit the warranty claim to start the warranty process but once we receive that we will have the information we need to be able to assist the dealer and the customer - thank you
Customer response
04/27/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: the boat is at the dealer and they (the dealer) informed me that they were in contact with carolina skiff and they wanted nothing to do with the repairs they are lying in this response.
******* *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.