![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDiscount OEM Radios
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a radio on Dec 8, 2020 from Discount OEM Radio on Ebay. It was at least 2 months before I was able to try to install it. I was replacing a radio that I had purchased from them a couple years ago that the navigation had gone out. When I installed the new radio, it was totally dead. I tried calling the company over and over. Finally in March ******** answered and she said she would send a return label so I could send it back for a replacement. She checked and said she didn't have another one available at the time but would get back to me. I tried calling back many times but no one would answer. Finally I paid for the return and sent it back for an exchange. Nothing happened. I emailed OEM but they said it was too late. I've contacted Paypal and Ebay both as they are supposed to cover disputes like this. They both said it was too late to reimburse me. So I have no other recourse on this issue.Business response
08/20/2021
Business Response /* (1000, 5, 2021/08/11) */ Mr ****** purchased the radio back on Dec 8, 2020. We provide a 30 day return period for all purchases beginning the day it is delivered. He was over his return time frame by more than two months by the time he contacted us. We explained he was passed his return time frame and there was nothing we could do. ******** did make notes he had called in March and requested a return, but once the ordered was pulled up and verified he was beyond his time frame, we messaged him notifying him of this. Mr. ****** filed complaints against us with both eBay and PayPal and both sided with us due to the time frame. We cannot accept returns back over the time frame. These are used parts that we sell and they do not come with the same return guidelines as brand new items.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.