ComplaintsforA Advanced Chimney Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We received A Advanced Chimney Services on January 26 for a free estimate.I agree to pay in advance the amount of $1,200 but I was charges $1,248.Advanced Chimney Services commited to provided me with the following:Two service visits, the first one to apply a temporary seal that would prevent the water from coming in.The second visit to fix the Chimney, including the removal of stones and the exposure of the frame for replacement of part of the wood, the filling up the cracks between the rest of the stones, the top Crown base remake, and the installation of a counter flashing.A Advance Chimney Service only come the next day and stayed for around 30 minutes apply the temporary seal but never returned for the second visit as verbally agreed. Instead *************************, the owner called me on Feb 04 asking me for extra money in the amount of $2,500 in order to fix the Chimney.************************* failed on emailing the estimate and the **** years *************** upon advanced payment of $1,200 as promised over the phone.************************* said that the $1,246 charged on my Bank Account was only for the temporary seal.Inspections done on 2/11/2023 shown that only a temporary seal was applied on Crown and around the Chimney, clearly not worth of $1,248.SQ *A ADVANCED ***************** ************ GA -$1,248.00 I had a professional inspector come today 2/11/2023 to inspect the Chimney and we found out that nothing more than a band-aid temporary seal was applied around and at the top clearly and undisputed not worth of $1,248.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.