ComplaintsforAll Turf, LLC

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a one year agreement with a lawn care service that had expired as I no longer wished to continue service after one year. That company was bought out by All Turf. They never reached out to me to extend my agreement, they never contacted me or had my permission to service my yard, yet they did so anyway. I called and objected saying I had no agreement with them after they sent me a bill for $140. I never agreed to this service, yet they kept calling and sending me threatening emails. They think they can just go to anyones house, do a service which included only spraying the front yard, not the sides or the back as was in my previous expired agreement. Now Im getting mail from a debt collector. This is a racket and theyre harassing me and trying to con me out of my money. I am fighting this collection and I will be reaching out for legal advice. This is unethical and disgusting. They stopped replying to my emails now as well. AVOID THIS SCAM OF A BUSINESS

  

  Business response

  07/25/2024

  *******, 
  
  Thanks for reaching out. We appreciate you contacting us through the BBB. We apologize that our renewal policies may have come as a surprise following our relationship with Perfectly Green. After reviewing your account and communications with management, we feel as though our team adequately communicated this merger and the seasonal automatic renewal of services. Our company sent an alert of this relationship in October of 2023, via ***** with a follow up communication on 2.26, via email, and 3.5 via text. Our records indicate the email address associated with your account received and opened the communication that was delivered on 2.26. Additionally, there is a disclaimer on the bottom of all invoices that state the automatic renewal of our services. Please see the attached documentation. Furthermore, our office shows no record of any alert to cease services following our communications, until 4/19, when your services were placed on hold to avoid any future applications. We truly wish you the best with your lawn, and hope we may have the opportunity to work with you in the future. 

  Thank you. 

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was not notified of a recent appointment to aeration on my yard (I did not schedule this). I have been trying to cancel the service as there is not any results after two years. When you try to call the office you get routed to a call center and never talk to anyone in the branch. It is a middle man talking to the branch for you. Yesterday when I came home from work I noticed that my yard was aerated and when I walked into the house the dog fence was beeping as it was cut. I would like to get a refund for the aeration I did not order or confirm and would like to have the fence fixed. When I called the call center told me that I received a text and did not cancel. I did not receive the text so I did not know it was scheduled so did not confirm or cancel. I had received multiple texts asking me if I wanted to schedule an aeration and I said no. The call center also said they are not responsible for the dog fence as I should have marked it. I can't mark ********* I don't know I need to mark. If I had scheduled the appointment or known they were coming, I would have marked the fence.

  

  Business response

  05/24/2024

  ****, thank you for reaching out through the BBB. We apologize for any inconvenience that the auto-renewal of your core aeration and lawn care services for the 2024 season have caused. Our Area Manager, *******, and team are working with you to come to a resolution in this matter, and hope to hear back from you very soon. 

• Initial Complaint

  04/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hired All-Turf to kill weeds and improve the grass coverage. None of the services applied has improved the grass and I still have weeds in my lawn.

  

  Business response

  06/06/2024

  *******, 

  Thanks for reaching out. After reviewing your account and communications with management, we are happy to see that we could come to a resolution with you. We sincerely appreciate your business and for allowing us to discuss this further. We truly wish you the best with your lawn, and hope we may have the opportunity to work with you in the future. 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The company has harassed me for payment of a service I had said to not provide. Im not under contract and they have continued to call, text and send mail despite my request to stop the harassment. I have spoken with mangers regarding this several times and the text I have show that they received my response to not provide a treatment. They stated that because my refusal was put back into their system that I needed to say No again each time they contacted me which was the very next day. I explained that No meant No and because they have an outdated system I should not be held responsible. Also had Covid during the month of December and was bedridden. Anyway Im not under a contract, and want the harassment to stop immediately. Im unable to upload the texts. Im not tech savvy .

  

  Business response

  05/08/2024

  We apologize for any miscommunication that *** have occurred. After reviewing our records, we show that on 12/20/2023, we notified you of an upcoming service at which you replied not to treat your lawn.. You did not state how long to wait for a reschedule, or request to cancel services in their entirety at that time. In response, our team stated that we would notify you of your next reschedule date, per our protocol. We did not receive a response. Since full service termination was not requested, your services were placed back into our scheduling pool and was rescheduled the next time we were due to visit the area. On 12/21/2023, we notified you of your service had being rescheduled to the following day (12/22/23). No response was received. As you were notified of service, and did not request to reschedule or cancel, services were performed. Per our Terms & Conditions, payments are due within 30 days of services being provided. Once 30 days has concluded, our team will follow collection procedures, so an attempt to collect for the 12/22/23 visit was initiated, and in no way was this with any intent to harass. Once the communication regarding collecting on the balance owed for the 12/22/23 visit was received, you contacted our office on 1/24/2024, and 2/6/2024. Our team was not able to come to a resolution with you, and services were terminated. We would like to apologize for any inconvenience in following our procedures and protocols. Should we need to provide more itemized details on what our system shows, we would love to discuss further. 

  Customer response

  05/11/2024

   
  Complaint: 21324020
  
  I am rejecting this response because:
  I had Covid in December. I didn't change my mind just because you sent the same message the next day. If I said no on Monday, that should have been enough. They kept sending the same message even after I told them not to treat my lawn. Im not under a contract and I said No do not treat my lawn. They are not telling the truth. 
  Because No means No!

  As stated to the Billing manager, I told them to please remove my name, number, etc from your records. Do not attempt to contact me ever again regarding your service. As I indicated to her I should not have to pay just because you guys have a computer program that will assume that you changed your mind in 24 hours. I should not be punished because of it. I'm not under any contact so no matter what logic you think is acceptable, it's not.
  

  Im unable to attach the files showing my texts to them. I also sent them to the attorney generals office. Theyre wrong for punishing me for their program that sends a message every day. I did not have a contract with this company. I said no do not treat my lawn. I did not need to give an explanation to a service I didnt want .  
  
  

  Sincerely,
  
  ***********************

• Initial Complaint

  07/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Upwards of $600 and my yrad looks no different.I've complained several times only to be told it was the weather, the temperature, the type of grass, etc., etc., etc. Addiitonally, the technicians rarely service the ENTIRE yard. On 5/12 I expressed concerns about the lack of progress. I got the usual industry explanations and I was convinced to move forward with aeration (Discounted for $105). I also requested ******** and ant control. On 5/13 I was told the mosquito control would occur once a month until October. I would receive $20 off the initial application. On 5/24 I paid $46, not $45, and not $25. On 6/7 I paid the $105 for the aeration. On 6/24 I instructed the company ( by text) to cease all services EXCEPT the mosqutio treatments. As usual a manager or account rep calls and gives me all the same info I've heard before. I was told that someone would be out to look at the lawn and discuss. After the discussion, I was told that a soil sample would be collected and a complimentary nitrogen treatment would be scheduled. I agreed to that plan of action. On 7/12, I asked if the mosquito treatment scheduled for July could be pushed up to the 21st as opposed to the 24th. I was told that it couldn't be done. On 7/20 I received another call from a manager or account rep attemtpting to salvage the account. I told him I was concerned about the vast number of Cicada Killer mounds and that I would wait to see if the treatment they planned would make a difference; until then I only wanted mosquito treatments. On 7/26 I log onto the customer portal to pay my bill and low and behold I have a balance of $138! By my records I only owe $70; $25 for the initial mosquito treatment, and $45 for the second. If anything other than mosquito treatments took place, it was without my knowledge and certainly not authorized.

  

  Business response

  09/11/2023

  *********************,
  
  We are very sorry to hear you were unhappy with service and for the misunderstanding that has occurred throughout the billing history on your account. Please know that we will always do everything in our power to make things right and take accountability in any case that we drop the ball. I understand this back and forth has been confusing, especially when you have had multiple programs running. I have pulled the full account history, call history, text messaging, and billing history to clear this up. If you are open to discussing any of this in further detail, we are more than happy to speak with you personally.
  
  -On 5/18, your lawn received the May application. On 5/24, the $46 payment was processed for that visit. You also signed up for the mosquito program on this same day, priced at $45/app.
  The first mosquito application was completed on 6/1 priced at $25 (to include your $20 off disc.), the payment was processed same day, 6/1.
  -You confirmed aeration service via text and that was completed and paid on 6/7 for $105.
  -On 6/23, you received a text about your service on 6/24, which was mosquito and the June lawn application. You replied via text to ask what the visit was for and confirmed both services.
  We completed the June lawn visit ($48) and 2nd Mosquito visit ($45) on 6/24, totaling $93 due on the account.
  -On 6/26, you contacted us via text to cancel the lawn care program due to the issues and concerns you were having but asked to continue mosquito service. As you stated, our manager reached out to discuss resolving those issues. You agreed to a complimentary lawn care visit that included fertilizer and a soil sample. 
  That complimentary visit was completed on 6/29 by our field manager. In the notes, she stated: Giving her next treatment (July) for free since she stated that techs don't go all the way to end of property.
  -On 7/18, we contacted you about your upcoming service on the lawn. You asked to cancel the lawn care and we removed you from the schedule.
  -On 7/20, the manager spoke with you again about the concerns, what was completed at the complimentary manager visit, and confirmed that the July treatment would be free. You agreed to the free ************* and it was rendered on 7/25. No charge was included for this service, but the invoice reflected the total account balance of $93 from two services completed on 6/24.
  -On 7/26, the 3rd mosquito treatment ($45) was completed, totaling $138 due on the account. You called in to dispute the balance and cancel all services. Services were canceled.
  -On 7/27, our billing manager waived the service charge from 6/24 June **** Application to try and remedy the situation. That left the total balance on the account at $90.
  -On 7/28, you made the $90 payment online.
  At this time, there are no charges on your account for any lawn care application performed in June or July.
  
  We understand how confusing these schedules, payments, and invoices can be. We also understand how frustrating it can be if areas of the lawn are missed. To accommodate for any mistakes or concerns about your lawn, we provided complimentary fertilization and soil testing, scheduled a manager visit, waived previous application fees, and updated the account notes to make the treatment area more clear. We are sorry to lose you as a customer and if theres anything else you need, please let us know. We truly wish you the best with your lawn!
  
  Thank you.

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