ComplaintsforGrease Monkey
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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 18, 2023 I called and was quoted just over $100 for a full synthetic oil change after a $15 coupon that I could get online. So I my wife and daughter to get the oil change done. When they finished the oil change they charged my wife $150 and said there was nothing that could be done.This is not the 1st time they have done this.6 months earlier I had my wife bring in my truck and they were going to charge her over $100 for a synthetic blend. I told her to just bring it home and I'd bring it in when I got home.That afternoon I brought it in and the price was $79.The tech claimed who ever my wife spoke with earlier must have had something mixed up.Business response
04/01/2023
When the call was placed for the price over the phone the technician did not enter the vehicle in the system for an accurate price. The vehicle ended up holding more oil than the price quoted resulting in a higher cost. After consulting with the ** we have agreed to refund the difference between the amount charged and the amount originally quoted.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.