ComplaintsforOnelife Fitness Woodstock
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Complaint Details
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Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
One Life fitness had charged my account several times a month for the same service. I have had December refunded through Truist. I cancelled all affiliation with them yet they are once again attempting to charge my account three times in the last hour. The employees ******** and **** are scamming people into giving a second form of payment claiming that they made a mistake. Once they got my information they have charged my account over and over, I had to block this merchant yet they are still trying to take my money. I just want to forget about this horrible place that left me without gas or food the week before Christmas and ignored all attempts to remedy this issue. Im considering calling the police.Business response
01/25/2024
Hi,
******* bought personal training on October 2nd and the recurring billing was set to the 25th of every month. On November 8th she purchased personal training sessions to use before the payment on November 25th was processed. We cancelled *******'s Membership and personal training at Onelife Fitness so she will have no issues moving forward.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.