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Business ProfileforLighthouse Fitness Management
Current Alerts For This Business
According to information in BBB files, Lighthouse Fitness Management has a pattern of complaint alleging Contract Issues.
Specifically, consumers state they signed a contract with Lighthouse Fitness Management for gym membership under the impression that they can cancel anytime. However, when consumers try to cancel their contract, they are told they cannot cancel without paying a hefty cancellation/termination fee. Other consumers allege they gave a notice of cancellation, but Lighthouse Fitness Management states they never received it.
On December 11, 2023, BBB contacted Lighthouse Fitness Management to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint. This aspect of the Business Profile will be updated once additional information becomes available.
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
At-a-glance
Customer Complaints
76 complaints closed in last 3 years
27 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2295 Towne Lake Pkwy Ste 116-230, Woodstock, GA 30189-5520
- BBB File Opened:
- 6/7/2016
- Years in Business:
- 12
- Business Started:
- 4/6/2012
- Business Incorporated:
- 1/18/2016
- Type of Entity:
- Corporation
- Related Businesses
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Mr. Walter Watson, Operations Manager
- Contact Information
Principal
- Mr. Walter Watson, Operations Manager
Customer Contact
- Mr. Walter Watson, Operations Manager
- Additional Contact Information
Phone Numbers
- (615) 775-4644Other Phone
- (615) 775-4644
Customer Complaints
76 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/12/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
37 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Zec S
03/04/2024
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