Customer ReviewsforLighthouse Fitness Management

Do not do business with this business!!!!! They will say they lost a cancelation request even if you do it in the first 3 days of signing the contract that is a trap to get your money. Their trainers are terrible and know nothing about really working-out and creating good eating and life habits.

If I could give 0 stars, I would. This is the absolute WORST company and their employees are just as bad. I signed up with Golds gym back in Sept. Shortly after, I received a text about personal training. I met with ******************* a few days later. During our meeting we talked about my goals and then about pricing. I told him I would think about it and get back with him, and of course, he insisted I sign up. I asked him if there were any cancellation fees or contract and he said No, you can cancel your month-to-month at anytime. I asked because at the time my father wasnt doing well at all and ended up passing in October. I wasnt going to sign an additional contract for training since I already had one for my gym membership. Anyways, we went to **** to fill out my paperwork and when he asked me to sign he said, this is just giving us permission to charge your credit card, sign and initial ******** did, not knowing it was an actual contract! So fast forward to December, I reached out to the gym to let the know I had to cancel, whoever answered the phone took my information and said ok. I was charged in January and of course, I called to find out why. Well come to my surprise, I was supposed to cancel through lighthouse and I didnt even know who that was or why. I filled out a request to contact online, and shortly after I received a response saying I signed a contract and it would be $299 plus the month to cancel. I explained to them what all had happened, but none of that matters. *** spoken with the gym manager over **********************, and the manager over personal training, ********************* and they cant do anything about it. I reached back out to operations to request a payment plan for the cancellation fee and no, thats not allowed and theyre in no hurry to respond. Yes, it is my fault I didnt read what I signed, but ******************* and everyone else whos done this to people, know EXACTLY what theyre doing! Its sickening how dishonest and nasty people are.

Worst customer service Ive ever received. They want me to pay $299 plus any fees within the next 30 days to get out of a contract that they have not been to uphold. We were promised services that we never received. After attempting to communicate with them, their emails have become increasingly more aggressive.

I signed a contract with them on 12-29-23 for a year and was well pleased with their service. A week later, they informed me that the quoted rate was too low and they canceled the contract. I agreed to a new contract with the stipulation that the cost of the original contract would be refunded. They stated the refund was issued on 1-4-24. As of this date, there is no refund on my credit card; yet they are taking out the new contract amount. I have tried numerous times to talk with the local representative and they only repeat that the refund was issued and give me the brush off. I tried calling the phone number listed on my credit card statement and it is no longer in service. I tried calling the phone number listed on the BBB site. It is a fax number. I want to continue with their services but I also want my refund.

I thought I could cancel anytime and didnt even realize I was signing a year contract. Also, you have to pay a huge penalty fee just to cancel, which I wasnt even told that before signing a contract that I thought was just a waiver.

I am a former employee for this horrendous company, during my time there, they have paid me incorrectly every pay check, they have refused to pay my commissions for sold personal training contracts, stating the contracts were done incorrectly however those said contracts are billing the people who signed up for training. They also are hiring trainers or attempting to hire trainers with no PT certifications. There sales calls are all about locking people into *********************************************** they do not care what happens next. I have never seen a worse run business by people who have zero business being in a health and wellness community. They need to be stopped from ruining peoples lives

Beware of this company. I was mislead in regards to contract terms. I was told no penalty for early cancellation. As it turns out they only offer 12 month contracts with an early termination fee which is almost $600 in my case. In trying to resolve the matter I have not been able to speak with anyone in the corporate office. I am now being harassed by their collections department who tells me the contract continues until I pay the fee. There are plenty of legitimate trainers out there. Steer clear of these wolves.

I think I was scamed. I was told I could cancel my contact at anytime by my personal trainer and after I finish my section that I paid for and cancle my contact, but they will not cancel my contact and want me to continue pay them. I have had no more sections by them. I fill this company busniess is not legal and need to be looked into.

***** doesnt even begin to describe. They provide personal trainers through Golds gym but despite saying you only want 3 months the rope you into a 12 month agreement that can only be cancelled via certified Mail with awful instructions for doing so and there is no phone number to talk with a person so the responses are vague at best. In addition my wife was sexually harassed by the man who got her to sign up and they dont care. They want us to pay an additional 583 dollars even though we already paid the last month. These people are criminals and should put in jail.

This company is a scam. I signed my contract on a credit card pad where I couldnt read it in its entirety. I asked the training manager (*****) if I could cancel after at any time he told me yes before signing. After 2weeks I asked to cancel and he told me its nothing I could do I would have to email the company. I contacted them on the website he gave me and didnt hear anything back after messaging them several times. I finally got a reply back 2 months later. They told me I needed a doctors letter to cancel. I proved that and they are still denying me asking for more details of my health condition and a timeframe. These people are scams! Plus my trainer left and in the beginning I told them I am only comfortable with female trainers. They still are trying to book me with males.