Business ProfileforAmerican Design & Construction Group

Initial client call for services- 10 Apr 2023 (per business); Initial visit/inspection- 15 Apr- Cursory thermal imaging (**** min; no report), photoed roof/ceiling/rooms, set up dehumidifier, air circulators and air filter in 2 rooms-1 hour visit; Stated that his business would need to tear out kitchen cabinets, replace beams and drywall, tear out bathroom closet/walls; 18 Apr- I turned off all equipment due to allergic reactions-I **uld not tolerate being in the house with equipment on; 26 Apr- I notified business that I **uld not tolerate chemicals (Mediclear) to be used for mold remediation, would have to cancel the **ntract, and asked to have the balance sent to me, business removed equipment-1/2 hour visit. Amount paid business: $500 (check). Since my insurance did not **ver wind/hail damage, I decided not to **mplete an insurance claim. Business **mmitment- Work directly with insurance ** to obtain best out**me for client; "work specifically within insurance authorizations for mitigation, estimates, and settlement for remediation", limit damages to property; negotiate repairs with insurance **mpany; request separate authorization from client prior to any repairs. Nature of Dispute: Failure to mitigate against further water damage/ leakage from roof prior to dehumidifying/drying surfaces; overcharging or double charging for services rendered; lack of justification for some service fees. Has business tried to resolve? No. My first indication of a problem was getting the bill in a certified letter that also threatened to place a property lien if I refused to pay the bill, before I even knew what the charges were or total remaining. I am willing to pay fair market value for services rendered. Business now threatens a liable lawsuit for registering a **mplaint and a review of the business with the Better Business Bureau. Online investigation of similar services (WITH damage repair), equipment and thermal imaging seem to indicate excessive fees for services.