ComplaintsforCost Low Tree Service & Landscaping
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Complaint Details
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Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid Cost Low to cut down a tree in my front yard and grind the tree *****. I have an itemized receipt dated 2/28/2022. Cost Low failed to grind the ***** and tree roots. I tried contacting them numerous times. Most of the time voice-mail is full. The few times I made contact with a person, Cost Low never followed through with the plan.Business response
07/20/2022
Will follow up with customer next week thanks **********************;Customer response
07/20/2022
I have gotten the next week follow-up message at least 3-times. Cost Low has never followed up. Could we get a more definite date/time of follow-up or better yet a tentative date? I will make date/time work with my schedule.Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Cost Low Tree Service agreed to remove two (2) trees from my front yard and removal of one (1) tree in my back yard. Cost Low also agreed to remove old timber and brush, grind the stumps and grade the area. Cost Low attempted to burn the old timber and brush, but that has yet to be done. There are also stumps left behind. I need the debris removed, stumps grinded and the area graded. Like a fool, I paid ************* upfront, in full of $5k. I have tried to contact ************* on many occasions but no results. I also have a Ring video recording of ************* promising to come back to finish the work.Business response
04/13/2022
***********************Customer response
04/14/2022
Better Business Bureau:
I am pleased with ****************** prompt response and action taken to resolve this matter. I think they are a good company overall, but when you dont respond to your customer it paints a bad outlook - meaning no confidence that the job will be completed.
Sincerely,
***************************
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Contact Information
510 Terrace Way
Woodstock, GA 30189-6968
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.