Business ProfileforTurf Masters Lawn Care, Inc.

I contacted Turf Masters Lawn Care and requested a quote for Aeration. I received it and instructed them to proceed. They said they would contact me the week of 5/20 to schedule it. During the week of 5/6 ******* from their company contacted me to ask if I would be interested in their other services such as fertilizer, weed control, growth simulator, etc. After a few conversations I authorized them to perform several services but specifically requested that they NOT apply pre-emergent because we were planning a major project that included seeding the entire yard. This was discussed in detail 2 or 3 times.They came out today and applied pre-emergent. We have already purchased $300 of specialized seed that will not be good next year. We also have lined up the labor and material deliveries to do this planned project. Now the only way that we can make the seeding project work is to have bulk bags of dirt delivered to top the entire yard where the pre-emergent was applied so that the new seed can grow. This will probably cost an extra $500 to $600 in labor and materials. This additional cost is required because their salesman didn't put the notes in the system to alert the people in the field to our repeated requests to not apply the pre-emergent. I believe that they should take some responsibility for their employees' failure to properly note our account.