ComplaintsforHorizon Steel Structures LLC
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Complaint Details
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Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have tried to contact the company where I purchased my garage door from and they have yet to return any of my calls. All I am requesting is an update status on the order, but no one is returning my calls.Business response
10/25/2022
*********** was in communication with Horizon Steel's sales rep on Tuesday October 18, 2022 at 9:32 am which was the day after Horizon received a voice mail from him asking for an order update on his speicla order door. This was also the day that this BBB complaint was sent to Horizon from the BBB. Horizon resolved the issue at 9:32 am on 10/18/22 and BBB emailed Horizon at 5:40PM on 10/22/22 of the actual complaint. The issue had already been resolved by the time BBB had time to send the complaint to Horizon. I state these dates and times just to show that a few hours to a day delay in response time is even a standard for the BBB.
Horizon has since spoken to customer again and customer stated he would recend the complaint and that he simply wanted to get an answer on his order and thought this would be a good avenue to use. Horizon appreciates *********** for his patiance and understanding. He has been a good customer and is in good standing with *******************************************.
Horizon has since entered into another order for materials with customer.
Customer entered into a contractural agrement on 09/19/2022 for a heavy duty special order door with a production lead time of 4 to 6 weeks.
Horizon performed ahead of schedule and delivered the special order door within the 4 week lead time. Customer entered into another contract on October 25, 2022 and Horizon has expedited the work order for immediate pick up for this customer.
Thank you for recending this complaint.
Horizon Steel Structures, LLC
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Contact Information
1501 Regency Way Ste 202
Woodstock, GA 30189-5487
Business hours
Today,By Appt. Only
| MMonday | By Appt. Only |
|---|---|
| TTuesday | By Appt. Only |
| WWednesday | By Appt. Only |
| ThThursday | By Appt. Only |
| FFriday | By Appt. Only |
| SaSaturday | By Appt. Only |
| SuSunday | By Appt. Only |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.