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ComplaintsforSelective Imports Auto Sales
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased at truck from Selective Imports in *********, ** on February 3, 2024. At that time we walked up to look at the truck ****** told us the truck had been bulletproofed and studded and that he had the documentation from the previous owner showing the work that had been done. As the process progressed ****** informed us he did not have the paperwork in his hand but assured us he would get the paperwork from the previous owner named ****** and mail it to us. He pulled up ******'s picture buying an SUV from him (the one he traded in the truck to purchase), assured us ****** was a diesel mechanic and who he worked for. To date, we have not received the documentation. I reached out to ****** today to follow up on the documentation and he informed me he does not have the paperwork and refused to correspond with me any further. We only purchased the vehicle because the work he said had been done because the truck his higher miles.Business response
04/02/2024
When a customer trades in a vehicle to the dealership we turn around and sell it. Our Detailers usually remove any personal belongings that has privious customers names on them and disgard of them for privacy reasons. When we sell vehicles we will always disclosue what we know. Fact is the customer who traded this truck in is a Diesel Mechanic and told us that the truck has been proofed. So we trusted and told the other info to the customer saying that the customer told us so.. We don't know how else to verify.. We got in contact with the person who traded the truck in and he could not located paper work and he told us he left in truck. Check with detailers and they disgarded everthing as instructed with privious owner's info. in Good Faith we have been trying to get privious customer to provided us with the infomration and so far we have been uncessusful. we will try again. ****** whom purchased the truck actually found the privious owner throw ******** and spoken to him. so at this point we are trying to get the info in Good faith and will keep trying.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.