Business ProfileforAno Appliance Inc

On 5/21/24 An Ano Appliance Inc service person arrived to respond to our request to repair our ******* refrigerator. The refrigerator was freezing our produce and the temperature would fluctuate, and the display panel temps would flash without resolution. So this appliance person did several checks of temperatures and finally said he was done with his diagnostic testing. I asked if anything would be changed out. He said I don't make those decisions. I will submit my findings and someone will get back to me in a couple of days. That was on a Tuesday, so I waited patiently until Friday and still no call back or response.So, that Friday, I called Ano Appliances. The person who answered asked if my problem was resolved. I said, no because no one has called me back to let me know the status of the repair. She said she would speak to someone and they will call me back. I waited a whole week without any phone call back. It was two weeks later without a response, so I went to their site and used their contact us to let them know I still have not received a call or response of my refrigerator. No response from that means of contacting. I have tried to call again, but then no answers. Yes, it was on a Saturday during work times, so I left a message.Now it is almost a month later, and no response, so I sent them another email letting them know that I would be contacting the BBB to file a complaint. I have provided ample time for them to contact me with some resolution or response via multiple means of communication. Using this company was not my first resource. I had contacted ***** repair, but they had to push this out to Ano Appliance since they had no one else at that time to respond. I do not feel very confident in *** Applicances customer service or communication. My service ticket number with *** is ****** in case they think I am making this up. I am very frustrated and feel like I paid the service fee for nothing to have to contact ***** Home Services again.