![](https://m.bbb.org/prod/ProfileImages/2022/8a23846f-6e3f-42d2-9d52-75fce74cac3c.png?tx=w_150)
ComplaintsforJean & Abbott Properties, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Through Shelah at Jean and Abbott Properties we reserved rental property **** ****** ***, ***** with a payment of $8,598.78. On 6/26/21 we received an email for Shelah stating the owner had decided to stop renting. And that if we were willing to switch our dates they would find us another property. We responded stating that we were unable to travel at a different time and would our monies be refunded? On 6/28/21 we were told "the owner is absolutely returning funds-- In the process now". However to date we have not received our monies. In addition, we have sent multiple emails and have left multiple phone messages trying to inquire on the status but have received no response Would like to get a status and have monies returned.Business response
10/05/2021
We appreciate the chance to respond on this complaint. The ******* Guests have received a full refund on this reservation. We did let the guests know the owners had full payment and the process for them mailing this back to us and in return us forwarding to the guests would require a few weeks. Full funds were mailed out on Sept. 16th. We apologize for the delay, the owners had sold the home and we would have hoped the turn around time on the refund from them would have been quicker. Thank you very much ******* guests for your patience... sending much Aloha!
Customer response
10/29/2021
Complaint: ********
I am rejecting this response because:Would like second check to be sent by either *** ** or certified mail and provide the tracking #
Sincerely,
**** *******Business response
11/01/2021
Dear Mr. *******,
We have confirmed the original check has not been cashed and we have successfully placed a stop payment on this. A second check will be going out priority mail with tracking tomorrow to the same address on file. If you can kindly confirm when received as we have flagged your reservation for follow up. Thank you!
Shelah A****
Customer response
11/01/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******I will advise when we have received the refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.