ComplaintsforMaika'i Veterinary Clinic LLC
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 5/24/2024 we found a puppy under our deck who was starving having seizures and dehydrated. We took the puppy in to Maikai vet clinic. They tested her for worms and ***** and sent her home. She was not given any emergency help that we requested such as fluids and seizure medication. As a result she seized all night and we took her to another vet the next morning. Upon receiving fluids and medications she got better almost immediately. She never saw a vet at Maikai Vet clinic, only a vet tech as it was Friday afternoon before Memorial Day weekend. When I sent a letter to Maikai vet clinic speaking of my dissatisfaction with the service I received and complaining about lack of care they billed me again, another $48.00 for fluids they never gave the puppy. Threatened to turn it over to collections if I didnt pay for it. The office manager *******, refused to speak with me, denied my request and billed me again two weeks after the fact for services they did not provide. I did not receive any emergency care for this puppy therefore I asked for the return of the emergency fee and for the fraudulent bill created only after I complained to be removed from my account. Is this how they handle all emergencies. I depended on them and they did nothing to help this puppy.Business response
07/09/2024
Attached please find:
1. General consent form se we can treat the animal.
2. Financial policy: payment is due at time of service, AND any missed charges, owner is responsible to pay.
3. Note on call back on 5-26-24
4. Note on ****** Complaint
I also have voice recording of initial call that does not mention the dog seizing.
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Contact Information
111 E Puainako St Ste 109
Hilo, HI 96720-5295
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 4:00 PM |
SuSunday | 9:00 AM - 4:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.