Waikiki Health
Accredited Charity
Meets Standards
Accredited Charity
Meets Standards
Standards Legend
- Meets Standards
- Standards Not Met
- Did Not Disclose
- Review In Progress
- Unable to Verify
Standards For Charity Accountability
Governance
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Board Oversight
Oversight of Operations and Staff: Standard 1
Description
Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fundraising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.The organization meets this standard.
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Board Size
Number of Board Members: Standard 2
Description
Soliciting organizations shall have a board of directors with a minimum of five voting members.The organization meets this standard.
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Board Meetings
Frequency and Attendance of Board Meetings: Standard 3
Description
An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.The organization meets this standard.
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Board Compensation
Compensated Board Members: Standard 4
Description
Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.The organization meets this standard.
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Conflict of Interest
Conflict of Interest: Standard 5
Description
No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.The organization meets this standard.
Measuring Effectiveness
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Effectiveness Policy
Board Policy on Effectiveness: Standard 6
Description
Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.The organization meets this standard.
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Effectiveness Report
Board Approval of Written Report on Effectiveness: Standard 7
Description
Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.The organization meets this standard.
Finances
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Program Expenses
Program Service Expense Ratio: Standard 8
Description
Spend at least 65% of its total expenses on program activities.The organization meets this standard.
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Fundraising Expenses
Fundraising Expense Ratio: Standard 9
Description
Spending should be no more than 35% of related contributions on fundraising. Related contributions include donations, legacies, and other gifts received as a result of fundraising efforts.The organization meets this standard.
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Accumulating Funds
Ending Net Assets: Standard 10
Description
Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.The organization meets this standard.
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Audit Report
Financial Statements: Standard 11
Description
Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $1 million, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $1 million, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.The organization meets this standard.
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Detailed Expense Breakdown
Detailed Functional Breakdown of Expenses: Standard 12
Description
Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fundraising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.The organization meets this standard.
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Accurate Expense Reporting
Accuracy of Expenses in Financial Statements: Standard 13
Description
Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fundraising expenses or otherwise understate the amount a charity spends on fundraising, and/or overstate the amount it spends on programs will not meet this standard.The organization meets this standard.
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Budget Plan
Budget: Standard 14
Description
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fundraising, and administration.The organization meets this standard.
Fundraising & Info
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Truthful Materials
Misleading Appeals: Standard 15
Description
Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.The organization meets this standard.
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Annual Report
Annual Report: Standard 16
Description
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fundraising and administrative categories as in the financial statements, and (iii) ending net assets.The organization meets this standard.
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Website Disclosures
Web Site Disclosures: Standard 17
Description
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.The organization meets this standard.
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Donor Privacy
Privacy for Written Appeals & Internet Privacy: Standard 18
Description
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.The organization meets this standard.
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Cause Marketing Disclosures
Cause Related Marketing: Standard 19
Description
Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).The organization meets this standard.
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Complaints
Complaints: Standard 20
Description
Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fundraising practices, privacy policy violations and/or other issues.The organization meets this standard.
Conclusion
Waikiki Health meets the 20 Standards for Charity Accountability.
Purpose
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Year, State Incorporated
1971, HI
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Stated Purpose
The mission of Waikiki Health is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay.
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Also Known As:
Waikiki Health Center Pharmacy, Makahiki Clinic, PATH Clinic, YO Clinic, Waikiki Health Center Pharmacy 2, Keauhou Shelter
Programs
Now in its 55th year of service to the community, Waikiki Health’s mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay. Target populations include those who are homeless, many struggling with substance use disorders and/or mental illness; runaways and other unaccompanied homeless youth; families and individuals living at or below poverty level; those lacking insurance; and other vulnerable and marginalized persons.Waikiki Health is a multi-service, multi-site, nonprofit agency that focuses on addressing urgent community needs. In CY 2021 Waikiki Health provided 56,980 patient visits (52,219 in-clinic and 4,761 telehealth visits), a 18.84% increase over the 46,246 visits we provided in 2020), serving 10,050 unduplicated patients. Of our 10,050 patients, 70% were covered by Medicaid and/or Medicare, 47% were living at or below poverty level, and 14% were homeless. In response to COVID-19, Waikiki Health administered 5,511 vaccinations and 2,484 tests in 2021 to help keep our community safe.The health center’s four clinic sites include Ohua Clinic, located at 277 Ohua Avenue in Waikiki; Harry and Jeanette Weinberg Makahiki Clinic, at 935 Makahiki Way in Moiliili, housing both a medical clinic and dental clinic; PATH Clinic, at 845 22nd Avenue in Kaimuki, assisting pregnant and parenting women with a history of substance use disorders; and the Youth Outreach Program (YO!) on-site Youth Clinic, at 415 Keoniana Street in Waikiki, assisting homeless youth in a nonjudgmental, youth-friendly environment. Another service site, Keauhou Shelter, at 1020 Isenberg Street in Moiliili, provides emergency housing for adults.Waikiki Health’s core service – primary medical care – is fully integrated with behavioral health and Native Hawaiian Healing; other services include dental care, optometry, tobacco use treatment, HIV/AIDS and Hepatitis C services, gender diversity navigation, obstetrics/ gynecology, pediatric care, medical nutrition therapy, chronic disease management, care coordination, pharmacy services, and more. Although Waikiki Health’s “core service” is Primary Care, the agency’s approach to providing holistic, integrated services recognizes that a person’s house-less status, food insecurity, lack of employment, and other social determinants of health can adversely impact their mental and physical health and quality of life.Waikiki Health operates two programs directly assisting those who are experiencing homelessness:Keauhou Shelter (“a new beginning”) provides emergency shelter for up to 75 adults (couples and individuals). Shelter members are offered private rooms with shared bathrooms and showers, shared kitchen, and laundry spaces. Members also receive housing placement assistance, job training, assistance obtaining documents (state ID, birth certificate, social security card), and mail services. Keauhou utilizes a “Housing First” model, helping clients move into subsidized affordable housing as quickly as possible, followed by “wrap-around” services.Youth Outreach (YO!) Drop-in Center & Youth Clinic provides medical care and social services in a supportive, nonjudgmental environment, targeting unaccompanied, runaway, homeless and at-risk youth of all genders, up to the age of 22 years. Services are offered primarily at the youth-friendly YO! Drop-in Center in Waikiki; in addition YO! outreach workers encounter and build rapport with houseless youth in their own environment and offer referrals to the Drop-in Center.Drop-in services are offered in an environment that’s safe, welcoming, and affirming. Our youth are offered nutritious meals, shower and laundry facilities, hygiene supplies, clothing, storage lockers, medical care, educational programs, tutoring, employment assistance and housing support. Our “Talk Story Clinic” offers behavioral health appointments with a licensed psychologist, helping youth to heal from traumatic experiences and learn healthy coping strategies. The on-site Youth Clinic provides physical exams, TB tests, HIV and Hepatitis C rapid testing, STI (sexually transmitted infections) screening, and more. Youth Clinic services are provided to youth age 14 and older. Educational and housing opportunities are open to youth through age 25.Waikiki Health also introduced innovative and successful community-based programs. Pu`uhonua Prison Program provides a continuum of assistance pre- and post-release to help incarcerated men and women transition back into the community and avoid recidivism. Waiwai Ola helps reduce over-utilization of hospital emergency departments by our patients with non-emergent concerns who are re-directed back to Waikiki health for appropriate care.Waikiki Health is a Federally Qualified Health Center (FQHC) that receives partial financial support from federal, state and city grants; and donations and grants from private foundations and individual donors.
For the year ended December 31, 2020, Waikiki Health program expenses were:
| Healthcare services | $17,108,694 |
| Program Expenses | $17,108,694 |
Governance & Staff
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CEO
Ms. Phyllis Dendle, CEO
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Board Chair
Dr. Thomas Shuichi Namiki, Department of Pathology
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Chair's Profession / Business Affiliation
The Queens Medical Center and Castle Medical Center
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Board Size
14
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Paid Staff Size
204
Fundraising
Method(s) Used:
Direct mail appeals, Invitations to fundraising events, Print advertisements (newspapers, magazines, etc.), Television, Grant proposals, Internet, Appeals via Social Media (Facebook, etc.).
% of Related Contributions on Fundraising: 6.96%
Tax Status
This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
Financial
The following information is based on Waikiki Health's Audited financial statements for the fiscal year ending December 31, 2020
| Source of Funds | |
|---|---|
| Patient service revenue | $15,682,648 |
| Grant and contract revenue | $5,791,228 |
| Gain on extinguishment of debt | $1,410,000 |
| Contributions | $1,353,365 |
| Other | $373,204 |
| Total Income | $24,610,445 |
Breakdown of Expenses
| Total Income | $24,610,445 |
| Total Expenses: | $22,277,473 |
| Program Expenses | $17,108,694 |
| Fundraising Expenses | $497,047 |
| Administrative Expenses | $4,671,732 |
| Other Expenses | $0 |
| Income in Excess of Expenses | $2,332,972 |
| Beginning Net Assets | $3,966,432 |
| Other Changes In Net Assets | $0 |
| Ending Net Assets | $6,299,404 |
| Total Liabilities | $2,480,047 |
| Total Assets | $8,779,451 |
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