ComplaintsforSpeediShuttle, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The email attached is from *****************************...she said I would get a refund of $38.11....nothing and this was October 7th. I have told her 3 times that nothing to date and I now am not getting a response from her. Please help I have her email ******************************** I appreciate you helping me. ***************************Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
NEVER AGAIN, SpeediShuttle!!!(Reservation SP6108625 @ 10/21/2022)You left us stranded! Waiting (on time) at the same spot as all the previous pickups at ****************************, we saw your van approach (also on time) and IMMEDIATELY LEAVE before we could get our bags to the van. Shocked, we frantically called the SpeediShuttle office. The recording (boasting about the great service) went on and on for 27 minutes before being answered. By then we had to arrange for alternate transportation (at additional expense) or miss our flight. Also, on the trip from *** to ******************** (Res. ********* @ 10/7/2022), it was disconcerting to see that the driver was texting while driving.For many years, we have been pleased with the service. Thats why we continued to book it since 2012. But now, with this experience, we will always use another one and recommend doing so to all of our family and friends in addition to posting warnings on social media. We officially demand a refund.THIS IS NO WAY TO TREAT LOYAL CUSTOMERS.Business response
10/25/2022
Aloha all,
Notes in this reservation state that driver arrived a bit before the 8:25am. Driver had called guests on their provided cell phone number two times and guests did not answer. Driver then departed as he had other guests on board and other pick *** to fulfill.
Our shared ride shuttle instructions for departures are to be outside the scheduled pick up location 15 minutes before and allow 15 minutes after the scheduled pick up time
for the shuttle to arrive- due to the nature of the shared ride shuttle.
Unfortunately because we did fulfill our commitment of coming to **************** at designated time as even called guests 2 times to further attempt to collect them, no refund is due.
Best,
*****************************
Operations Manager
Customer response
10/25/2022
Complaint: 18307886
I am rejecting this response because: We WERE at the designated pickup place at the designated time (8:25am), SAME as all prior pickups by SpeediShuttle. The driver approached but DID NOT STOP to see us bringing our bags. NO PHONE CALL was received.
Sincerely,
*****************Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased roundtrip transfers from *** to the *********************** Beach Resort for 09/29/2021. We had a late flight on ********* Airlines. When we arrived after going thru the screenings we went to the baggage claims area and retrieved our luggage. There was no sign of Speedi Shuttle. We asked the airport employees there if they had seen them . They had not . There were several employees there at the time. Some employees tried to contact the service. they was no sign of them . We called all the phone numbers we had but they were closed. We ended up having to take a Taxi and spend $40 more.I contacted them the next morning when they opened. I was told they would look into it and call me back about a refund. They never called.I called back on Oct 3 2021 to make sure they would be picking us up to take us to the airport.i was told they would be there but I would have to contact ******************* to get a refund.. All they did was pass the buck.. I do not like paying for something that i did not receive. I contacted SW Vacations and was told that we were no shows according to Speedi Shuttle , so no refund. Its funny that at the airport on 09/29/21 no one had seen Speedi Shuttle. I WANT A REFUND!!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.