Business ProfileforNyLawn

We had hired Nylawn Synthetic Turf also known as REC and ROLL to install synthetic turf grass to our backyard, side yard, front yard and curb side ( the side of the sidewalk nearest to the curb). The work was completed on 12/02/2022. On 02/2023, we had noticed mud like growing into the synthetic turf as well as weeds growing into and out of the synthetic turf. This was only on one side of the back yard. I had reached out to *********************** (Business Manager) via phone and email (with pictures attached) and was instructed that this are what they call worm casts and it can be treated with pesticide, the grass growing can be treated with weed killer. She also mentioned, that there are only 3 other customers that have the same concerns as me. I was instructed that any pesticide and weed killer products can be purchased at *********** This interventions were unsuccessful. As the months passed by, our concerns were increasing as the areas were the worm casts are were expanding and dreadful to look at, We were seeing bald like areas. Please see pictures attached.We were unable to enjoy our backyard. Our dog was unable to roam around for concerns that he might get sick because of the pesticides and worm casts growing. On the first week of January 2024, I had reached out to ****** once again and voiced out my concerns. She mentioned she will send someone out to address the issue. On the second week of January 2024, ***************** (President of Nylawn) came in and inspected the area. We were informed that he will send some of his staff for treatment of the areas. On January 18,2024 I received a call from *** who presented himself as Nylawn operations manager. We had set a date on treatment of the turf. On January 26,2024 Rod came and inspected the area. He was very apologetic and sincere when he mentioned that this should had not happened. He was sympathetic and stated that if he had paid that much money for the installment of the turf, he would not be happy with how the outcome of the turf was . He had sprayed a pesticide that he mentioned was bought over the counter at *********** He said to at least give it a week. He mentioned that if it doesnt work out, he had plan B . A product called ***** from BEI will be used. Before he left, he asked me to keep him inform if progress can be seen or noted. A week after the treatment, it was without success. A phone call was made to Rod for his awareness. He mentioned he will go to Plan B February 09, 2024- Text message received from *** stating that he just spoke to BEI and shipment is expected within 4-6 weeks. April 01, 2024- Phone call and text message follow up to Rod on the status of the ***** product. No phone call or text message received. April 08, 2024- Called their main office for follow up and spoke to ***********************. She mentioned that if I didnt receive a phone call or text message from *** then there is no update. She was very rude in her tone of voice. She told me to call BEI myself as *** already went above and beyond what he was suppose to do. This had been a very stressful and difficult time for our family as we just want the concerns to be address and resolve. We have friends and neighbors that have turf installed without any issues or concerns with worm casts or weeds growing into their turf. As what I had mentioned the worm casts and grass growing into are only on certain areas. Sincerely,********************************* ************