ComplaintsforCentral Pacific Bank

• Initial Complaint

  01/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Im writing this to bring awareness to Central Pacific Bank customers.I have a checking account with a balance of $7,612 which I hardly touch and meant for emergency funds.On 1/24/24, I recd a statement showing a bal of $12. There were 2 unauthorized ACH transactions on 1/4 $6500 and 1/12 $1100 referencing ******* Sachs, ********************** personally notified the bank, reported to **** credit reporting bureaus, and local police.On 1/30/24 I received an email fr CPB charging me $32 ea overdraft fee for 3 checks totaling $7500 which I didnt issue. CPB should have a record about my data breach yet they continue to have my account to be breached.CPB failed to protect me as their long time customer knowing I have an open DATA BREACH case.I didnt receive any update since my initial complaint as of this writing. I will be speaking to them again today to complain about the 3 overdraft fees

  Business response

  02/05/2024

  See attached response from CPB.

  Business response

  02/05/2024

  Correction: CPB response is attached.

  Business response

  02/05/2024

  Correction: CPB response is attached.

  Customer response

  02/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was able to get back the $6500 and $1100 and removed the $32 x 3 overdraft fees for fraudulent checks issued using my account.

  I closed my account with CPB on 2/7/24 and will never do business with them again.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  11/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my disappointment with the actions of Central Pacific Bank and its unprofessional, anti-customer business practices.I had a $50,000.00 personal loan that I paid about 98% of before the pandemic. During the pandemic, I lost my job and arranged with CPB to pay smaller payments and finish the 2% remaining, which I did. I paid 100% of my loan, which was $50,000 plus interest, which I think was about $10,000, even in the middle of the pandemic, I paid it off to the last *****, and these unprofessional business people put a CHARGE-OFF on my record and destroyed my life and new business.Some of the consequences of their unfriendliness to my life are as follows:1- I have been rejected by many credit card companies in the past two years.2- The rejection of several vital loans for my new business kept me from growing.4- I have been rejected by several banks when trying to purchase a vehicle for my limousine company. Up to two days ago, I did not know the reason for being rejected, not only for that loan but for the mess in my life over the past two years. I hand-delivered a letter to the branch manager at the ******** branch. I was put on the phone with a loan officer who rudely told me they could change my status to a PAID CHARGE-OFF. WHAT A LOW-CLASS RIPOFF PRACTICE. I left in anger and will be taking action against CPB.5- Just last month, I purchased a car. The financer, a mainland bank, jacked up the interest rate from 8% to 18% to approve the loan.I am asking CPB to take the following actions to change the situation:1- Immediately inform all credit bureaus that my charge-off was their mistake and remove it from my credit. I need a copy of that letter. My credit dropped from 690 to 580, and that is the main reason I was rejected everywhere.2- A formal apology letter.3- ******************* needs to contact me directly. I need compensation for the losses that they brought to my life with their inhuman actions.

  Customer response

  11/07/2023

  Attached is a copy of the expanded complaint letter. There was no space to add it in the original complaint.

  Business response

  11/08/2023

  See attached bank response.

  Customer response

  11/10/2023

   
  Complaint: 20835285
  
  I am rejecting this response because:

  I have attached a letter to CPB with my response.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  01/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I deposited a $249.47 pension check on behalf of my 96 year old mom. The bank posted the deposit, issued a receipt, however, my moms bank statement did NOT reflect this deposit transaction. I later called the bank to report this, they tried to gaslight me by asking if I had a deposit receipt. Then when I emailed the deposit receipt to the bank, they asked me in an email to contact the maker of the check to ask if the check had been cashed, and if not, if I could ask the maker of the check to issue my mom another check! After I complained to the branch manager, they eventually issued a credit memo for $249.47 to my moms bank account, a month later! My issue now is that the bank refuses to explain to me how this even happened, as the branch manager said every customer signs a full disclosure that they are responsible to check their bank statements for any errors that *** possibly occur! This wasnt an error, this was THEFT, and I believe my mom was targeted due to her age! I would like an explanation by the bank as to why they stole her money, and only gave my mom her own money, in the form of a credit memo, and only after I persistently asked what was being done with my moms deposit and why did they want me to ask the maker of the check to issue another check?!

  Business response

  01/18/2023

  Attached is the bank's response.

  Customer response

  01/19/2023

   
  Complaint: 18699847
  
  I am rejecting this response because:

  Aloha Resolution Specialist, 
  
  I am in receipt of the Banks response and while I appreciate their efforts, they have not addressed my concerns around how a deposit could be deleted from their computer system.  I was told that transactions are never deleted from their computer system during my initial telephone conversations with their branch manager.  If this is an accurate assessment, then how was my deposit posted to their computer system in real time, I was presented a deposit receipt to later find out the deposit was deleted from my account and statement.  The Bank explained in their reply scanning and piggybacking, which I dont fully understand.  If an error was discovered later in the day, then the prudent practice would be to show an offsetting debit, contact me and now I would have an audit trail of the initial deposit and correction withdrawal.  This was not the case, both the deposit and reversal did not show up on my statement leading me to believe the problem stems from issues beyond the branch control and perhaps their computer system is flawed.  Again, I say this because their branch manager clearly stated transactions are NEVER deleted and the deposit receipt undisputedly reflects the deposit. 
  
  I trust the bank will investigate this matter thoroughly and provide a much clearer explanation.  Until then my trust in this financial institution will be fragmented, how can I ever trust that a deposit will be posted correctly in the future. 
  
  

  Sincerely,
  
  *******************

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