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Business ProfileforEbikesHawaii Corp
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 339 Coral St, Honolulu, HI 96813
- BBB File Opened:
- 1/13/2016
- Years in Business:
- 11
- Business Started:
- 8/8/2013
- Business Incorporated:
- 8/8/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- John Cho, Co-Founder
- Mr. Roy Cho, Co-Owner
- Contact Information
Principal
- John Cho, Co-Founder
Customer Contact
- John Cho, Co-Founder
- Mr. Roy Cho, Co-Owner
Customer Complaints
0 Customer Complaints
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File a ComplaintCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Jonathan R
05/10/2024
EbikesHawaii Corp Response
05/15/2024
**********************,
Regarding your claim that you feel like you should not have been charged for parts:
Our records show that when you brought your bike in for squeaky brakes it was found that your rear brake system was contaminated with tree sap. This kind of issue is obviously not a warranty situation, therefore there were charges. Sap or other contaminates getting on your bike is not ours, nor the manufactures fault, it is from rider neglect.
Regarding you complaint about our store manager:
You were witnessed by him riding your bike at a fairly high rate of speed during peak time on a sidewalk where it is illegal to ride bicycles, there are many signs posted. After he saw you run your bike head first in to a pedestrian and then try to fight them, he approached you about your reckless actions. You responded in an extremely combative manor instantly. Your claims that homophobic slurs and threats were used are completely false, and libelous. The confrontation had absolutely nothing to do with your alternative lifestyle, and everything to do with your disregard for public safety. It wasn't until after you said, "I hope you and your family get hit by a bus," as he walked away with his partner and infant daughter, that he told you to never come to the shop again. There must be some serious hate inside you to say something like that. We hope you can find some peace with whatever is going on with you so you can do better in the future.
If you'd like to change these false reviews that you are posting and come in to apologize, we'd be happy to remove the "86'd/No Service" clause from you account and re-extend the excellent service that our shop is known for to you. Otherwise we will continue to exercise our right to refuse service and wish you the best of luck with your bike.
****** and have a nice day.
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