Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ohana Shading Systems LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOhana Shading Systems LLC

    Carports

    At-a-glance

    Customer Reviews

    2.78/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Ohana Shading Systems LLC offers carports, lanai covers, patio covers, pool covers and awnings.

    Products & Services

    Carport, Carports, Patio Covers, Pool Covers, and Awnings

    Business Details

    Location of This Business
    Honolulu, HI 96816-5767
    BBB File Opened:
    11/13/2018
    Years in Business:
    5
    Business Started:
    9/16/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Jonathan Nice, Owner/Member
    Contact Information

    Principal

    • Mr. Jonathan Nice, Owner/Member

    Customer Contact

    • Mr. Jonathan Nice, Owner/Member
    Additional Contact Information

    Website Addresses

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/27/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On 08/22/2023 I went into contract with Ohana Shading Systems for a patio cover, patio railing and patio gate. I was told if I paid for all materials up front I would get a better deal and secure faster shipping. So I paid $13,838 up front. I was told 3 months and my cover would be shipped and installed. I have emailed called and text sales person and office staff for updates with vary little response. Finally in February I revived notification my materials had shipped. Now here we are March 26th and I have the patio cover in my garage but the patio railing and gate are nowhere to be found. I Have reached out to the contacts I have and the salesman has responded. However he has no answers. I am requesting the materials I have paid for be delivered to me by 03/29/2024 that's over 7 months since payment and an installation date or I want a full refund of the $13,838

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Frankie C

    1 star

    05/21/2024

    They are not communicating with me. On April 11, 2024, at 2:25 PM, I texted Hello ******, just checking if you have it down for the Installation.****** replied on April 16 at 1 PM, " ********************, I'm off the Island right now. The installation team is busy right now. I know they are going to call you shortly to install it.I replied< thank you ****** for reaching out I appreciate it. May 8 at 11:06 AM. Aloha Ohana, to follow up on the Installation. I would like to know how soon I can see when the schedule is for the shade Installation.Today is May 20, at 9:53 PM. I am still waiting for their answer

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.