ComplaintsforIsland Vintage Coffee
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a $7.55 coffee drink from the ********* shop on 10/21/22. There was a sign at the register that only cards were being accepted - no cash. I ordered my drink and gave my credit card to the cashier. There was nothing for me to view the charge and nothing to sign. The cashier handed me my card back along with my receipt. I picked up my order and while enjoying my drink at home, I noticed that the total was $8.91. Upon further inspection, I noticed that a $0.36 tax was added (which is fine) but then there was a $1 tip. I did not authorize a $1 tip. With nothing to see while the charge is being processed on the credit card, the customer will not notice the addition of the $1 tip unless they scrutinize the receipt. This is a shady business practice that should be stopped. Customers can put in a cash tip at the counter if they wish.Business response
11/03/2022
Aloha ******,
First of all thank you for reaching out to us and letting us know about your recent experience. I want to apologize if you felt that the tip was adjusted manually.
Once the card is inputted into the *** the customer will see a screen that shows them the total, tip selection of $1, $2, $3 or no tip and sign. The workers are not allow to adjust or add tip on their monitor.
If you would like a refund then please let us know. I will be sure to have the manager refund the tip back to your credit card.Thank you
Customer response
11/03/2022
Complaint: 18346015
I am rejecting this response because: as I stated in my initial complaint, there was no screen for the customer to view with the tipping options or signature line. I had to hand my card to the cashier who completed the whole transaction - she simply handed me my card back with the receipt. The addition of the tip had to be done by the cashier since the customer has no access to the screen. If a signature is required then that must have been done by the cashier as well. This is not how the business believes that things should be done (as I expect as well) so the business needs to look into how things are being done at this particular location. It is obviously not in compliance with how credit card transactions should be done. That is the reason for my filing this complaint.
Sincerely,
*************************Initial Complaint
06/08/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I ordered $80.00 worth of coffee, because I love the coffee and wanted to support. The package was in transit through ***** and said it was delivered on a Sunday (6/5), but I never received the package. Once I received a notification that it had been delivered, I went to look and it wasn't there. I contacted the company and asked if they could send me a replacement order, but they said that since the package was technically delivered, there was nothing they could do.Business response
06/30/2022
Hello,
The customer placed an online order and when we tracked the packaged it said it was delivered by ***** I confirmed with the customer the shipping address that was listed on the order she placed and suggest to file a claim with **** and that on our end it says it was delivered by *****
We decided as a one time courtesy to ship out a replacement order. I emailed the customer to confirm the shipping address again listed on the previous order and when she responded back it seems the unit number was missing from the first order. I responded back to the customer that the reason the first shipment didn't get delivered was because they forgot to list the unit number and ended up shipping to a different location. We shipped out the replacement which they received on 6/14/2022.
Customer response
07/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.