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ComplaintsforKuilima Estates East
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We stayed at their unit for vacation and encountered a broken AC unit, garbage disposal, stove burner, and TV. Further, there was one pot and one pan to cook with on top of 5-6 cooking utensils and all food got stuck to the pan. All issues were raised to their manager ***************************, and she stopped communicating. ****** said they would not compensate us for at least one day, and would not compensate us at all for any of these hardships due to their negligence in managing this property. ****** claims she shared my complaint with the owner, but would not allow me to directly communicate with them, which is understandable. However, we'd like to know if this was her decision as the property management group to not compensate us at all or if this was the owner's decision. Because ****** and Kuilima Estates clearly don't manage the property well, and don't care about customers spending $4300 to stay at this neglected unit, so I'd like to ensure the owner at least knows. If the owner does know, and still decided to allow his property to be kept in this manner, then shame on him/her and that is closure for us, and I'll be sure to include that in all my reviews. Either way, simply shunning aside a customers complaint, and not responding, is not worthy of good business reviews.Customer response
08/24/2022
I want to inform you as well as require an answer from the manager and the owner. Id like to know whos decision it Was not to compensate us for anything. They have not responded and have stopped responding. Id like this answer so I can update my reviews accordingly. That would be all I need thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.