ComplaintsforE I Electrical Inc.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  - 70% deposit asked for in May - was told the job would be done end of May - job still not done in August, we had to get a new electrician - all the work will have to be redone, some was dangerous and against code - new electrician has to redo all the work they did

  

  Business response

  09/06/2024

  This job was inspected 4 times, 3 times by the City and County, and 1 time by HECO, and there was no hazardous or safety concerns noted. There is nothing hazardous or unsafe that we did. We completed all the rough-in wiring months ago and that was all inspected, and 90% of the job is now complete. The clients however were trying to get us to do illegal work by energizing circuits on walls and ceilings that were not finished by other trades, which would leave ******************* and devices exposed and we refused.  This job would have been finished months ago  but they could not decide on the final layout, and changed it several times in fact. We again refused to do illegal work like this and the clients got upset and became combative and verbally abusive in person, by text, and by e-mail,.  The clients owes us money for the remaining 20% of the work that we completed (90% of work done - 70% deposit). Their claims are false, and they are literally blackmailing us by threatening to turn us into various organizations like the BBB unless we pay them. This is a price dispute, and it is now turning into a a libel case.

  Customer response

  09/11/2024

   
  Complaint: 22245886
  
  I am rejecting this response because: The information presented by E&I electrical simply is not accurate. I have compiled all information into the following attachments.

  1. A presentation, converted to PDF, which outlines the entire projects from the start, including planning, payment, schedule, and defects

  2. A signed affidavit from the new license electrician outlining the issues encountered (including safety issues) as well as work estimate

  3. The video from slide 13 of the presentation showing the junction box under the house. This is a zip file as the website did not accept the .mov iPhone move format. I can provide this file in another way if requested.
  

  Please feel free to reach out if there are any questions. Thank you.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired EI Electrical **** (EIE) on October 22, 2021 to replace 5 rusted/corroded electrical panels on my home. They agreed, sent me a written contract and invoice (5970-1) for $9036.65. I paid the deposit of $4315 immediately. A technician named ****** came out to replace two of the smallest and most inexpensive panels on October 25, 2021. I continued to request updates as to when the other panels would arrive and the company- primarily *** kept telling me they were on backorder, they're coming, or they haven't yet been able to find all the panels. I was billed for the remaining balance so they had money for parts on November 2, 2021 for $4721.65, which I promptly paid thinking they were going to order the parts. On February 22, 2022, the owner of EI Electrical, ***** Eastman, emailed me a detailed account of the various challenges he was facing in getting the electrical boxes for my home. On February 28, 2022, he emailed a list of supplies, with model numbers so that I could also reach out to my contacts to see if I could obtain these specific items. On April 29, 2022, I emailed ***** Eastman and let him know that I was unable to find the supplies and I would like a refund back by May 6, 2022. On May 6, 2022, ***** sent me another invoice (5970-2) for $376.96 and another invoice (5970-3) for $1845.55. I messaged ***** on May 19, 2022, stating that I havent heard from him, I have received two more invoices, and my next action is to involve an attorney. This was his reply on May 19, 2022.Been trying to cancel the requests we put in for your equipment, as we placed them with numerous suppliers. Once we get confirmation on that, and deduct the work already done, we would be happy to refund what you are due. ***** Eastman is not being truthful and is withholding over $9k that he owes me for work never performed. I shouldn't have to continue to chase this con artist anymore. I've attached the a full account of the situation and the supporting documents.

  

  Business response

  06/25/2022

  Please see the attached. 

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