ComplaintsforPremier Restoration Hawaii

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 14, 2022 an email was sent to me from Premier restoration that reconstruction could not be scheduled until mitigation costs were paid, in full ($7579.25) and 50% of reconstruction costs were paid ($9434.92). I decided to pay the entire mitigation and reconstruction at the same time on 1/10/23. On March 7, 2023 Premier Restoration Hawaii sent me a bill for $7579.25 for mitigation. I responded by stating that ************* Coordinator **** *********** email required full mitigation payment before scheduling reconstruction. I paid the mitigation.. That's why reconstruction was scheduled and executed.On May 13, 2024, I was sent another invoice for $7579.25 I responded by email with the same information as last time.

  

  Business response

  06/26/2024

  Hello ******,
  
  Sorry for the delay as we investigated this claim.  Unfortunately, we have confirmed with the customers insurance company that the customer was paid in full on the claim and is still in default of payment.  Please see the attached email string for more information. ******************
  

  
  

  Customer response

  06/26/2024

   
  Complaint: 21747365
  
  I am rejecting this response because:

  Mitigation costs were required to be paid in full before reconstruction was to be scheduled and executed.  My check dated 1/10/2023 is evidence of complete mitigation and reconstruction payment, paid in full prior to mitigation work.

  I would not have paid for reconstruction before mitigation.  Premier Restoration would not have allowed that based on ************* Coordinator **** *********** November 14, 2022 email :  see below

   

  **************,
  
  We were informed by your adjuster that the estimates have been approved and I believe our Mitigation project manager Jahren is scheduling with you. I have instructions to proceed with the Reconstruction (second part of the project after mitigation is completed) Please see below.
  
  Please find attached:
  Estimates for both Mitigation and Reconstruction
  Reconstruction contract
  
  In order to hold a tentative start date for reconstruction after mitigation work is competed, we will need the following:
  
  - Mitigation(Demo) invoice paid in full: ($7,579.25)
  - Signed reconstruction contract (pages 1 & 5)
  - 50% reconstruction deposit received:  ($9,434.92)
  - All materials selections complete to determine lead times for custom materials, (if applicable)

  I chose Premier Restoration to do the job based on the price quoted.  I paid for the entire job in advance.  That's how much I trusted and respected them.

  Trying to stick me with another mitigation bill after the fact was a huge disappointment.   I lived up to my financial responsibility. 
  
  Sincerely,
  
  *****************

  

  Business response

  06/28/2024

  Aloha ************,

  I think there is some confusion as to the total amount due.  Please see the attached two estimates, one for the initial mitigation work for $7,579.25 and one for the repair reconstruction work for $26,468.03, for a total amount of $34,047.28.  We agree that you have paid us $26,468.03, which we applied against the full amount of the reconstruction work, leaving an outstanding balance of $7,579.25.  I'll be happy to discuss further if you wish to call me at ************.  *************************, President

  Customer response

  06/28/2024

   
  Complaint: 21747365
  
  I am rejecting this response because:

  I followed you former ************* Coordinator **** *********** directives/instructions.  Again, reconstruction would not have started until full mitigation was paid.  Your company memo stated that.

   

  
  Sincerely,
  
  *****************

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