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Complaint Details
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Initial Complaint
04/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There is a leak in the roof of my new addition at the top of the stairs. The ceiling has peeled and there are cracks in the ceiling. I have made several attempts with the Vice ********** **************** to have the sub contractors come to my home to repair the damage. This leak happened on March 31, 2023 and his lack communication has been very unprofessional. There have been many unreturned calls and texts with my son-in-law and myself. I live in ******* and I'm concerned that mold will start to accumulate if this issue is not resolved as soon possible.Business response
04/19/2023
We are well aware of the issue. A roofer had already been sent out to the site to seal the area that was identified as the source of the leak. ****************** had informed that she was having the solar company come to the house to remove the solar panels and our roofer agreed to go back and seal any areas that *** be of concern while the panels were off. This was all discussed and agreed upon. We told ****************** we would take care of damages and were waiting for the roofer to complete his task before we repaired the drywall cracks. We understand that it *** feel like an extremely urgent matter but there is a process to follow so that we don't do something that will need to be repaired again. We never said we weren't going to fix the issue so I am not sure why we are having to respond to a complaint for a repair that has already been scheduled to be done.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.