Business ProfileforAnytime Fitness Kapolei

On August 24, 2023, I requested via email to cancel my membership to Anytime Fitness in Kapolei, ******, as I am no longer living on the island and live full time in ***********, **. I received a call from an associate at the Anytime Fitness, Kapolei location who advised me to send them an email authorizing them to cancel my membership. I sent the email on August 25, ************************************* November 2023 - three months later- I noticed on my bank statement that I have still been charged every two weeks by this location despite my membership cancellation. I put a stop payment on future transactions and disputed every charge that occurred after August 25, 2023. One week after I took these actions I received a call from a company named *** who collects payments on behalf of Anytime Fitness, stating I am delinquent on my account. I was confused as this account has remained current through the entirety of the contract up to cancellation. I contacted Anytime Fitness in Kapolei who stated I need to pay a $300 past due amount in order to cancel my membership. I explained that I had already cancelled my membership in August, however they kept charging me so I disputed the charges when I found them in November and issued a stop payment. Since I have done this, they are now saying my membership cannot be cancelled (although it was already canceled in August 2023) and they will keep accumulating charges to my account until I pay $300. I offered to pay $62 to cover 30 days past cancellation of my membership from August 25, 2023 to September 25, 2023 however they would not accept this and told me to call ***. I called ***, explained the situation, and was told by *** to call Anytime Fitness in Kapolei. I relayed this information to Anytime Fitness and they still refuse to resolve this issue, that was created by their error.