ComplaintsforAmbassador Hotel, Inc.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am a traveling essential worker. I traveled to ****** to work for the local hospital. I researched the hotel in advance and booked my room online for $863 total. Once I arrived to the hotel I was told there was an additional $347 due for a deposit and weekly amenities. None of this was advertised online. This is blatant false advertising. Still I checked in as I was left no choice being that when I asked they stated they couldnt refund me because it was a third party booking company. I was also told that housekeeping would happen once every 5 days which is extremely unsanitary and in acceptable. Extremely disappointed I hurried and took my items to my hotel room and rushed off to work. After completing my shift I was going outside on the patio to relax. When I stepped onto the patio I slipped and fell into the wall I had to put my hands out to brace my fall or I wouldve hit my head on the ledge.There was water all over the patio floor seeping from a 5 gallon bucket underneath the air conditioner.Since then I have not been able to get any results from hotel management I was not offered a room transfer nor offered any kind of compensation for my injury. The same conditions exist.They have not even fixed the problem.I demand a resolve right away my moneys need to be refunded to me for this weeks stay or I need to be comped for current and future stay. The hotel offered to refund $247 which is not enough.I have went down to management multiple times to try to resolve this. I reported the injury right away and have still not been properly addressed.

• Initial Complaint

  04/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of transaction: 02/23/2022 & 03/18/2022 Amount we paid for the business: (Ambassador Hotel Waikiki AHW: $648) &(Waikiki ******************: $168.58)We made a hotel reservation with Ambassador Hotel Waikiki. Before flying out to ****** we checked all indicators related to COVID-19. We called the Hotel to make sure which documents are needed and whether there is a requirement of vaccination. Via phone with AHW I was told no vaccination is required only a valid negative test. We came to the hotel right after we landed on 03/19/2022 at 1-1:30ish am. As soon as we checked in, the Rep asked for the vaccine-card. I showed them my negative CovidTest (without it, I wouldn't be able to enter ******). Rep, in a unsympathetic and uncomfortable tone, mentioned that we are not able to stay at the hotel without a vaccine-card since those are the rules and unfortunately you have to leave this hotel. Reps based their reason for kicking us out on the covid-19 measures located on their website. As can be seen from the attachments, the website does navigates to the GoHawaii.com website as verification of the hotels most uptodate requirements. Nevertheless, the ****** measures mentions that a negative COVID-19 test result within one day of boarding a flight to ****** is required to comply with up to date ****** Health measures. Reps weren't willing to help us nor find a solution and behaved insensitive and uncaring. We had to find the most affordable hotel, which was burdensome since the prices were very high. The Waikiki ****************** was willing to take us in for that night, which costed us $168,58. We would appreciate for the difficulty, the burden, anxiety & the stress we had to go through for AHW to compensate this amount.Confirmation number: *******

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