ComplaintsforAtlas Insurance Agency, Inc.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 3, 2023, I made my payment to Atlas Insurance Agency of $232.00 in full. After that, my current insurance was increased by $395, and I received a new statement on October 15. I expressed to my insurance agent ****************** my desire to maintain my previous insurance coverage. He didn't respect my wishes. I began to be required to pay more money. In ******, homeowner's insurance is not mandated by law! How is it possible that your insurance representative is pressuring you to pay an additional $400 on top of the coverage you now have?My insurance was discontinued after just four months. And no refund of any kind was given. They said " The reason for no refund is that the money was used for the additional coverage on the 4 months they covered." If I had additional coverage, where's the contract? If had lost $75,000 worth of goods in those 4 months, would they have covered it? I think not. Where's the insurance binder for the extra coverage? I deserve at least a partial refund.

  

  Business response

  04/19/2024

  
  The HO6 Policy renewed on 10/18/23 with an annual premium of $232. The policy was paid in full for the term expiring on 10/18/24.
  
  In August 2023, Ms. ******** provided a letter to Agent, *******************, notifying her that the **** Policy Deductible at ********************** had increased from $20,000 to $75,000. Agent, *******************, advised Ms. ******** that it is common to see the **** Policy Deductible increasing and will need to increase coverage to accommodate the **** Policy Deductible. Agent, *******************, shared the new premium of $570 ($338 annual increase). Ms. ******** was not opposed to this increase and Agent, *******************, moved forward with the increase in coverage effective 08/21/23. The change to increase the coverage was made to the prior term effective 08/21/23 10/18/23.Agent, *******************, increased the Loss Assessment Coverage to the maximum of $50,000 and the Dwelling Coverage A to $75,000. Due to the high **** Deductible of $75,000, Island Insurance will not approve a New Business Policy; however, Ms. ******** is an existing client of Island Insurance and they accommodated the increase in coverage. The increase in the Loss Assessment Coverage and the Dwelling Coverage will ensure that Ms. ******** would be covered should she be liable to pay for the **** Deductible from a covered loss. 
  
  Ms. ******** made a check payment on 12/01/23 for $181.00; however, the payment was not enough to continue the policy through 10/18/24 with the increased coverage. An invoice for the additional premium was mailed on 12/19/23 with a due date of 01/02/24.
  
  After payment was not received, a Notice of Pending Cancellation was mailed on 01/10/24 providing Ms.******** through 02/12/24 to make the additional payment. Island Insurance gave additional time to make the payment The Notice of Pending Cancellation indicated that if the payment is not received on 02/12/24, the policy will cancel effective 02/13/24 at 12:01am.
  
  In January 2024, Ms. ******** reached out to Agent, *******************, to ask about the invoices. ******************* advised the invoices were due to the increased coverage because of the **** Policy Deductible increasing.
  
  On 02/14/24, a Cancellation Notice was mailed to Ms. ********. After receiving this notice, Ms. ******** called Agent, *******************, to lower the coverage to the original coverage and reinstate the policy or send a refund. Once a policy is cancelled, we would not be able to make adjustments to the policy.
  
  Due to the policy being cancelled on 02/13/24, there was an Earned Premium of $11.00 due to the insufficient payment made on the policy to carry it through to 02/13/24. Agent, *******************, paid for this Earned Premium on behalf of Ms.********.
  
  Please see the attached notices that were mailed. There is no refund that is due to Ms. ********. 

  Customer response

  04/22/2024

   
  Complaint: 21579944
  
  I am rejecting this response because:
  
  

  I forwarded an email from my association to Agent Hoota, not sure what the association in my building needed from me. Agent *******************;gave me an explanation and said he would send me a sample of how much the new policy will cost more. Instead, a bill was sent!  

  It seems like somebody made   a mistake! 

  I objected to this increase by paying $232, which is an amount for my original insurance on Oct 3,2023.
  Agent *******************;sent the following letter on October 16, 2023:  "Payment was received and applied to your policy."
  On November 21, 2023 my insurance was canceled. 
  Agent Hotta acknowledges by email, that my policy is not canceled, and they (I'm not sure who) made error.
  Actually my insurance was canceled and was reinstalled on 10/18/2023.
  Second error?
  
  I never paid the $181.00 on December 1, 2023. 
  Once more, error!
   
  What is going on? 
  I am very perplexed!
  I believe there are several entities handling this situation and none of them seem to communicate with each other!
  
  
  
  
  
  
  *******************
  

  

  Business response

  05/15/2024

  Hello, we apologize for the experience you had. In order to address the situation, we would like to offer a resolution. May we schedule a call to discuss?
  
  Thank you for your time.

   

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